How to remove or archive staff

Staff turnover is an inevitable part of any business. When a staff member leaves you might want to remove them from Timely or even archive them (in case they come back). To do this you will need to ensure they have no appointments or classes scheduled in the future.

Important information

We will not delete any appointment information when a staff member is archived or deleted. You will no longer be able to access their calendar, but the staff member's full appointment and sales history can be viewed in the reports, as well as the individual customer records.

  1. How to delete staff members
  2. How to archive staff members
  3. How to find future appointments
  4. How to remove permissions from staff

1

Delete a staff member

If the staff member won't be returning to your business, then you can delete them from your account to remove them completely.

  1. Head to Setup > Staff
  2. Click the Delete button (rubbish bin symbol) next to the staff member leaving

At this point Timely will check for future appointments. If any exist then an alert pops up and the deletion is halted. To continue with the deletion, all future appointments for this staff member need to be removed or reassigned to other staff first. Even though the staff member has been deleted, their full appointment history will still be available in reports.


2

Archive a staff member

Perhaps you have seasonal staff, or have a staff member who is having a prolonged absence and won't be taking appointments. If you're wanting to temporarily remove a staff member from Timely, you can make use of the Archive function. 

Archived staff can be reactivated at any time by you:

  1. Head to Setup > Staff
  2. Click the Archive button next to the staff member you want to archive

The staff member will appear in a new list underneath the active staff so that you can reactivate them at any time.


3

Find future appointments

If a staff member has any future bookings, then you won't be able to delete their record until those bookings have been cancelled or rescheduled to another staff member.

  1. Head to the Reports tab.
  2. Select the Appointment schedule report from the options.
  3. Set the Start date to today's date.
  4. Set the End date to as far ahead as possible (18 months).
  5. Choose the Staff member to be deleted from the drop-down list
  6. Click View report to view the list of future appointments.
  7. Right click on the time to open the appointment in the calendar.
  8. Reschedule or cancel any future bookings.

Once the staff member is deleted they can no longer log in or be booked. All historical appointments and sales will remain on the system and can be accessing via the reports, or from the customer's record.

If you'd like to make sure customers can book this staff member before you've finished rescheduling their bookings, you can prevent customers from booking them online.

Head to  Setup > Staff and click Edit next to the staff member. Uncheck the box next to Customers can book this staff member online and click Save to apply.


4

Remove access permissions from staff


Another option to deletion is to leave the staff member on the system. In this case, do the following:

  1. Using the account holder Timely login, head to Account > Staff access.
  2. Click Edit next to the staff member.
  3. Toggle this to OFF at the top of the page:
  4. Click Save to apply. 

This will immediately log the user out and will prevent them from being able to access the account, or reset their password.

We recommend giving each staff member their own access, so that you can easily remove their access when required. If you all log in under the one login, then resetting the password will log out any other devices that are logged in under that email address.

Still need help? Get in touch with the Support Team Get in touch with the Support Team