How to track and report on customer credit

We’ve added some handy new reports so you can track your customer credit in Timely. The existing reports have also been updated to include important credit information.

  1. Customer credit activity report
  2. Customer gift voucher details
  3. Sales report
  4. From the Customer's record

Can’t see Customer credit in your account? Customer credit allows you to store a balance or credit on a customer's account, which you can then use towards their invoices. Customer credit is available on our Schedule and Sell plan.

To upgrade to this plan, check out our How to change your Timely plan guide.


Customer credit activity

This report breaks down your credit activity by Staff member or Location. You can see the dollar value of issued and redeemed credit. 

Customer credit details

This report shows a breakdown of credit by Customer. It can be filtered by Date too.

The report also shows important information like whether the Status and the Expiry date. This is a good way of working out your current credit liability.

Pro accounting tip: A liability is an obligation and it is reported on a company's balance sheet. For credit, this means you are obligated to allow that customer to redeem the credit for the set amount, and it will not be counted as revenue until it is redeemed. 

View a customer's credit balance

You can view any credit that a customer has from their customer record. Just head to the Customers page and view the Credit tab.

Still need help? Get in touch with the Support Team Get in touch with the Support Team