How to pause or cancel your account

1

How to request a payment holiday

Perhaps your business is only open for a set period, or circumstances (either in or out of your control) necessitate a break from business as usual - we get it! If you'd like to pop your account on ice until you're ready to get back in action, then you can reach out to us on help@gettimely.com to arrange a Payment Holiday.

A payment holiday suspends your account, effective immediately. While you're on a payment holiday you can still log in and view the details of your account, but you won't be able to accept any new bookings. Reminders and other emails will continue to send during a suspension, so remember to disable these before requesting a payment holiday.

To request a payment holiday, head to Account > Billing and click the Cancel account link on the left-hand side.

Choose Request payment holiday from the options and enter the information required. Bear in mind, we will need a date to resume billing to apply a payment holiday.

If you have any questions, you can drop us a line on  help@gettimely.com for more information.


2

Cancel your account

We'd be very sorry to see you go, but appreciate that sometimes even the good things do come to an end. If you are just needing a break, check out the section above about Payment Holidays!

We recommend exporting any information you will need from the Reports tab, prior to cancelling e.g. the Appointment schedule for bookings and the Customer list for customers.

If you have any queries or concerns, reach out to us at  help@gettimely.com to see if there is anything we can do to help.

As a security measure we do not cancel accounts when requested by email, so if you still want to proceed with a cancellation then you need to cancel the account directly. 

You can find out more about our cancellation policy in your account  terms and conditions.

  1. Login as the account holder.
  2. Head to Account > Billing in the main menu: 
  3. Click the Cancel account (on the left) link:

  4. Choose the Continue to cancellation option:

  5. Select a reason (and make sure to leave some feedback too, we're always looking for ways to improve!): 

  6. Click the Please cancel my account button and then Cancel account now to complete the process: 

We'll send you a quick follow up email to confirm the cancellation and to wish you all the best.

Still need help? Get in touch with the Support Team Get in touch with the Support Team