How to view email replies

When a customer is sent an email from Timely, the account holder's email address will be set as the " Reply to" email address. 

When a customer replies to an email reminder or notification, this reply will be sent directly to that address. 

This means that any email replies won't be seen in the Messages tab.

1

Update the reply to address

You can add an alternative email address to the online booking notification settings, which will update the "Reply to" address for those emails:

  1. Head to Setup > Staff notifications in the main menu:
  2. In the Online bookings section, check the Send an email notification to box:
  3. Enter the email address in the field provided: 
  4. Click Save to update and apply.

When the customer replies to their reminder or notification emails, their email will be sent to this address instead. Adding a reception, or administrator's address in here is the most popular approach.

Still need help? Get in touch with the Support Team Get in touch with the Support Team