Feedback for Timely

Welcome to the Timely feature request forum! If you have an idea for a new thing we can add to Timely, add your idea here. Make sure to leave an example of how it might be used too.

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  1. Cross-sell and up-sell options when booking online

    Complimentary treatments ( Like wine for food)

    Having the ability to suggest a treatment that relates to the one they are booking in. Having a manicure and could suggest a pedicure ect.

    63 votes
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      gathering feedback  ·  9 comments  ·  Online bookings  ·  Flag idea as inappropriate…  ·  Admin →
    • Allow service groups to be booked online

      At the moment it's only possible for service groups to be manually added to the Calendar, It would be great if they could also be booked by the customer through the online booking process.

      41 votes
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        planned  ·  2 comments  ·  Online bookings  ·  Flag idea as inappropriate…  ·  Admin →
      • Push a concatenated address to the "Where" field in Google Maps

        If you have a location name called 'BrandName Studio' with a corresponding address in Timely, I don't expect the system to push an address of 'BrandName Studio' to Google so that their map searches for 'BrandName Studio' - it should push in the concatenated address from the corresponding fields.

        Once you have multiple locations all called 'BrandName Studio' but with different addresses, you can see how this won't scale.

        The correct behaviour should be to push the concatenated address of the location into that Where field in Google Maps.

        34 votes
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          gathering feedback  ·  0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
        • Petty cash deductions

          end of day reconciliation of takings and allow negatives in product sales to record petty cash payments taken out of til. Also need way to be able to use printer with cash drawer AND normal printer for repoirts.

          66 votes
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            gathering feedback  ·  2 comments  ·  Invoicing and payments  ·  Flag idea as inappropriate…  ·  Admin →
          • Send a list of customers future appointments by SMS or email

            I'm always being asked by my clients "when is my next appointment?" Especially as most of my clients book one or two appointments ahead. A lot of them either forget to write it down, loose their phone/data or just plain forget.
            I'd just like a button to send my clients appointment dates and times by SMS or email. preferably with the option to "send next appointment" or "Send All"
            It would save me so much time and would be an excellent customer service tool..

            35 votes
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              gathering feedback  ·  2 comments  ·  SMS and email  ·  Flag idea as inappropriate…  ·  Admin →
            • Option to bulk update service information on future appointments

              It would be useful for price changes to be able to update the service price and check a box to update all future appointments with that service assigned.

              22 votes
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                gathering feedback  ·  1 comment  ·  Services  ·  Flag idea as inappropriate…  ·  Admin →
              • Having POS built in Timely & being able to customise the sales process

                I currently use Vend integrated with Timely, but the time that it takes to go from one to the other when generating a sale is slow. It would be great to have Timely's own in built POS that clients can be emailed receipts from Also being able to customise the sales process. IE have a screen that pops up for notes on certain bookings. IE if the person got a colour a box pops up asking for the details on the colour so there is a record for next time or if it is a new client, a reminder pops…

                33 votes
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                  9 comments  ·  Invoicing and payments  ·  Flag idea as inappropriate…  ·  Admin →

                  Thanks for the suggestion.

                  You can already transact through Timely including raising sales, applying discounts, adding products, managing stock, adding packages, etc. If you would like to try this out on a sandbox version of your account please leave a comment and I can arrange this for you.

                • Accept payments before the client can book their appointment.

                  It would be great if there was a way that the client could only book once they have paid for their service.

                  7 votes
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                    gathering feedback  ·  2 comments  ·  Invoicing and payments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Weekly view in iPhone app

                    While I love the new app, it would be great to have a weekly view on my phone. Perhaps when the phone is in landscape view?

                    14 votes
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                      gathering feedback  ·  0 comments  ·  iPhone/iPad app  ·  Flag idea as inappropriate…  ·  Admin →
                    • 8 votes
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                        gathering feedback  ·  3 comments  ·  iPhone/iPad app  ·  Flag idea as inappropriate…  ·  Admin →
                      • 94 votes
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                          gathering feedback  ·  1 comment  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
                        • 110 votes
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                            gathering feedback  ·  3 comments  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →
                          • Improve the dashboard graphs

                            1. Currently, the bar graph section of Dashboard only shows future dates. Please enable user to view past appointments in bar graph. It would help someone like us to view the performance of the business in one easy glance.

                            2. Show YTD figures for comparison

                            3. Add the appointment value and appointment counts to the graphs

                            82 votes
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                              9 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

                              Great news, we are starting on the design work for improving the dashboard graphs. Please comment below with any additional suggestions of what you would like to see on the dashboard to help us shape this project.

                            • Allow customers to be segmented for SMS marketing

                              E.g. by month of birth, male/female, number of days since last appointment, etc

                              122 votes
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                                gathering feedback  ·  9 comments  ·  SMS and email  ·  Flag idea as inappropriate…  ·  Admin →
                              • Ability to refund or reverse payments

                                Add the ability to process refunds for payments made against invoices. Deleting the existing payment and invoice removes the record of that transaction, it would be better if this could be kept as part of the customer's sales history.

                                145 votes
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                                  gathering feedback  ·  14 comments  ·  Invoicing and payments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Make HTML links clickable under customer notes

                                  Inside the Notes section of Customers, it would be incredible if we could allow external links to show up as clickable links?

                                  Right now they show up as normal text. While we can copy and paste the link into our browser bar, we currently can't click the link to have it open in a new tab.

                                  23 votes
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                                    gathering feedback  ·  0 comments  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Consolidated view of booking and appointment notes (especially when booking new appointments)

                                    At Scanlon Hair, we use booking / appointment notes to record technical details of services performed in an appointment (eg the colours used, the styling products etc). We often want to look back over the appointment history with a customer to repeat a particular service.

                                    Its easy to see the notes on an individual appointment but a bit cumbersome to have to navigate from one appointment to another when you want to review notes over the past few appointments. Ideally we would like to see an appointment list with the notes visible. Currently the only way to get this is…

                                    12 votes
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                                      gathering feedback  ·  1 comment  ·  Appointments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow service groups to be limited to certain staff members

                                      Add the ability to limit service groups to certain members of staff, rather than just the service.

                                      Eg. We've added in a service which we don't attach to any staff members as it's not available normally, but is available with a package. The package shows and attaches the correct service, but it's available for all staff members to choose.

                                      9 votes
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                                        0 comments  ·  Calendar  ·  Flag idea as inappropriate…  ·  Admin →
                                      • iPad app to open Vend app not Vend on safari

                                        Any chance of completing a sale from Timely iPad app on the iPad Vend app instead of the Vend web app?

                                        8 votes
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                                          gathering feedback  ·  1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
                                        • When rebooking the service dropdown could show the most recent services booked first

                                          When I go to rebook a client it would be useful if the drop down began with services that client has had before.

                                          18 votes
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                                            gathering feedback  ·  2 comments  ·  Appointments  ·  Flag idea as inappropriate…  ·  Admin →
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