Feedback for Timely

I suggest you make Timely better by ...

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  1. Barcode scanning for products

    Hello there Timely, we love the fact that now we can do away with a register program and exclusively use yours. I'm a huge fan. We were just wondering, with the new stock control/product feature, can we still use our barcode scanner to put the products into the system for sale? Can't seem to find a way of doing this. Thanking you!

    49 votes
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      2 comments  ·  Products  ·  Admin →
    • Online payments for classes

      Online payments is currently supported for appointments. It is not supported for classes yet. This would be a great addition now that you can raise invoices for classes

      95 votes
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      • Add 'view conversation' button to messages tab

        Reading complete message history in the messages tab can be very difficult, switching back and forth between sent and received messages. It would be handy to have a 'view conversation' button that would show all messages to and from the selected customer.

        16 votes
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        • Skip forward 'x' weeks at a time instead of using the date picker on the Mobile App.

          Have the ability to skip forward 1 week, 2weeks.... without going through everyday in the date picker.

          15 votes
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            0 comments  ·  Mobile  ·  Admin →
          • Improve reporting to add report that shows Services + Product Sales - Cost of Products/Services

            Having just switched over to invoicing entirely in Timely now we are finding that the current reports are not sufficient to provide an accurate picture of business performance.

            We would greatly appreciate the addition of a new report or the improvement of existing reports to be able to show the following:

            + Total Services Billed in a period (Day / Week / Month / Custom)
            + Total Products Sold in a period (Day / Week / Month / Custom)
            - Cost of Sales (Product & Services** Cost)
            = Gross Profit

            Currently it appears the only way to calculate gross profit…

            18 votes
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              0 comments  ·  Reports  ·  Admin →
            • Restore a previously cancelled appointment

              Right now once an appointment is cancelled we're unable to click on it and undo the cancellation. So lets say we cancel it then a customer calls back and changes their mind. Easy way to bringing it back doesn't seem possible other than redoing the whole appointment all over.

              24 votes
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                1 comment  ·  Appointments  ·  Admin →
              • Allow customer to book recurring classes online

                Recurring classes are great, now we need customers to be able to book multiple classes online. Currently this isn't possible. It is also not possible to add a customer to multiple recurring classes once a single class has been booked. Please fix!

                10 votes
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                • Hide pricing on staff calendars

                  It's not a matter of keeping customer pricing secret, but keeping it separate. It's not appropriate for pricing to be all over the staff calendar.

                  I would have thought that because timely is for both customers and for staff it there would be some settings to separate some of the details for each as the purpose for each is somewhat different.

                  Staff is aware pay is not related to what I charge customers but I don't think they should have to have that on their schedule. As it is unrelated.

                  Timely's been great but I think being able to stipulate…

                  12 votes
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                  • Add a credit card surcharge option

                    Add a function where we can add an percentage to an invoice depending on payment type. For example add a 4% credit card surcharge

                    22 votes
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                    • 10 votes
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                      • 21 votes
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                        • Alert or warning when booking outside of rostered hours

                          At the moment it is possible to add an appointment to the calendar outside of the staff member's rostered hours. It would be great to have an alert or warning similar to the double-booking alert or the heads up when a staff member isn't rostered on for that day.

                          16 votes
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                          • Add different categories to the roster for tracking hours worked, holidays etc

                            I need to be able to have different entries on the roster which will give a report on working, holidays, sick leave, college etc. The report would ideally give each employees hours based on this information for any given period. This is necessary especially in the case of holidays to calculate holiday pay for different staff memebers

                            12 votes
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                              gathering feedback  ·  1 comment  ·  Staff  ·  Admin →
                            • Print customer appointment on thermal receipt printer

                              It would be great to have an option to print the customers appointment details from the receipt printer when they make an appointment. This could include quite a few things like business name and address, email, phone number plus appointment details and even a QR code to add to calendar on their mobile device.

                              5 votes
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                              • Allow for multiple payment gateways concurrently (encourage lower cost gateways to be used first)

                                Allow for customers to use a range of payment gateways. Our preference is always for customers to use Stripe as it has lower commissions. But some customers want the saftely & convenience of PayPal but that has higher commissions.

                                It would be nice to offer each payment type in order of our preference down the screen.

                                15 votes
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                                • SMS reply X to cancel appointments

                                  The two way SMS only allows for confirming appointments, it would be great if clients could cancel also. "Reply Y to confirm, reply X to cancel"

                                  18 votes
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                                  • Add multiple appointments for more than one customer to a single invoice

                                    At the moment it is possible to add multiple appointments for a single customer to an invoice. It would be great to extend this to allow multiple appointments from more than one customer to be added to a single invoice.

                                    17 votes
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                                    • Stock report (includes current stock level and restock threshold)

                                      I really like the new steps taken for tracking stock and alerts. The missing piece of the puzzle would be having a setting for "desired quantity". For example, I have bottles 6 of Vitamin D. When I'm down to 1 bottle, I get a stock alert that says that I'm almost out. That's great, however, when I place vendor orders, my items are in various states. Some are almost out, some are ok, some have plenty. It'd be great if could run a report that indicates my desired quantity is 6 but I only have two in stock. This way…

                                      6 votes
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                                        1 comment  ·  Reports  ·  Admin →
                                      • Make it easier to choose services when adding an appointment

                                        E.g. choose the category first, then the service

                                        4 votes
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                                        • Calendar view to show staff member at all locations

                                          For example when staff members work at a few different locations during the week, this option would allow the user to view the staff member's appointments at all locations at once, instead of having to view each location's appointments individually.

                                          60 votes
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