Feedback for Timely

I suggest you make Timely better by ...

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  1. 93 votes
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    • Miniwebsite link from practitioner direct to booking their services

      The miniwebsite about page lists practitioners and their bio. Place a direct booking link for each practitioner directly to the services they offer instead of a book now button at bottom.

      External links could then direct a person to the practitioner page to select booking service

      25 votes
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        3 comments  ·  Ideas  ·  Admin →
      • Classes: Recurring classes with regular customers

        Recurring classes - if you have a regular schedule/timetable of classes and customers, we are going to add a feature so you can set this up once using recurring classes. For now though, you'll need to add your classes and customers individually as per the above.

        Let us know if you have any feedback :)

        47 votes
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        • Adding Notes

          We would like to be able to mark whether our clients have paid for classes or not, a note section in the "details" for each class would allow us to do so.

          10 votes
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          • Adding an 'I Agree to Terms & Conditions'.

            We would like the customer to be aware of certain things pertaining to their bookings. We already have this on our website, but people who are booking never really see this, the simply go straight to the booking.

            Ideally, all we need is:

            Checkbox with "I have read and agree to the Terms & Conditions".

            Terms & Conditions can be a hyperlink back to an existing webpage? I'm sure this would be a very simple addition for you guys.

            7 votes
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              1 comment  ·  Ideas  ·  Admin →

              Hi Simon, we don’t have a checkbox function at the moment but you can add some text and/or a link to your terms and conditions (hosted on your own website) by going to Settings > Content > Online bookings > Enter customer details

            • Have customer login so they can keep track of multiple appointments OR forwarding all appointments to customer directly from Timely

              Customers have often asked us for an easy snapshot overview of all their current and future appointment series. They love the appointment reminders but find it difficult to keep track of their most updated appointment schedule, especially if appointments change in the middle of a series.

              While downloading/printing the PDF from the customers tab has helped a bit, it has proven to be a little difficult to maintain especially since customers may change an appointment in a series. Whenever this happens, we've found ourselves taking a lot of time downloading and sending a lot of emails and customers raising concerns…

              11 votes
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                Hi there, thanks for the suggestion. This is one of the things we hope to look at this year – the ability for customers to login and see all their appointments in one place. Stay tuned!

              • Android and iPhone App

                Need native app for Android and iPhone to make appointment easier to make. Or have two sync on google calendar. I just move one customer from vagaro. My customer love timely, but only thing she don't like about timely that it deosn't have app native app and vagaro has native app. Hope you guys are come out with one real soon. I don't like lose customers i work hard to put in.

                Thanks for the great product

                15 votes
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                • 15 votes
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                  • 5 votes
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                    • Previous price on client file

                      When making a new (not "book next" ) booking for an existing client that may be returning after a period of time, automatically show the previous price charged to that client, for that service, so that it does not need to be looked up manually or by going into previous history.

                      6 votes
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                      • allowing "double booking" for providers who can see more than one client at a time

                        Some practitioners- for example our chiropractor and our acupuncturist- can take more than one client at a time, but the appointment for each person lasts 30 or 45 minutes. It would be great to add a feature that allows such "multiple bookings" for a specific staff member. At this point those staff members cannot use Timely and it is having an impact on their satisfaction and our services.

                        3 votes
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                          You can add double bookings via the calendar. Just click anywhere outside the existing booking and then when the appointment is created simply change the start time. You’ll get a warning, but it will allow the booking to be placed.

                        • Embed Public Timetable

                          The ability to embed a read-only, fully CSS-stylable public timetable on your website, showing classes with ability to book would be brill!

                          James

                          3 votes
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                          • Show old and new details on emails when appointments changed

                            E.g. if the time was changed show both the old and new time.

                            19 votes
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                            • Trigger a MailChimp email when a certain event occurs in Timely

                              For example, send a "What you need to know" email when an appointment is added

                              4 votes
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                              • 6 votes
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                                • paid icon on calander

                                  Is there a possibility to have an icon"$" on a completed job showing it has invoiced to Xero. Along side tge completed tick.

                                  1 vote
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                                  • Services listed in alphabetical order

                                    Any chance we can go alphabetical rather than chronological.

                                    1 vote
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                                    • Add a function to search for appointment times

                                      E.g. search for the next available 30 minute slot

                                      3 votes
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                                      • Online payments function

                                        Being able to pay for online bookings using credit card, paypal, etc, would be a great addition to Timely

                                        169 votes
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                                          planned  ·  16 comments  ·  Ideas  ·  Admin →
                                        • class lists- need to be able to download into excel

                                          When we download a class list we would like the option both to print the list as it is currently showing, or to download it into an excel spreadsheet so we can manipulate the info.

                                          3 votes
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