Feedback for Timely

I suggest you make Timely better by ...

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  1. Allow customer to book recurring classes online

    Recurring classes are great, now we need customers to be able to book multiple classes online. Currently this isn't possible. It is also not possible to add a customer to multiple recurring classes once a single class has been booked. Please fix!

    37 votes
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    • Online payments for classes

      Online payments is currently supported for appointments. It is not supported for classes yet. This would be a great addition now that you can raise invoices for classes

      113 votes
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      • Add 'view conversation' button to messages tab

        Reading complete message history in the messages tab can be very difficult, switching back and forth between sent and received messages. It would be handy to have a 'view conversation' button that would show all messages to and from the selected customer.

        26 votes
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        • Barcode scanning for products

          Hello there Timely, we love the fact that now we can do away with a register program and exclusively use yours. I'm a huge fan. We were just wondering, with the new stock control/product feature, can we still use our barcode scanner to put the products into the system for sale? Can't seem to find a way of doing this. Thanking you!

          61 votes
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            2 comments  ·  Products  ·  Admin →
          • Stock reordering function

            I am loving the new products section, however, theres one thing that could be added to it, to make it amazing!! I love the emails we receive, telling up that stock is low, however, unless we write them down, it's hard to keep track of what we need to order. It would be great if there was a function in Products, called Ordering, that automatically tallies what needs to be ordered, according to the stock levels entered. Then, we could either print it off to double check stock or email it to our suppliers. Is something like this possible? Cheers…

            10 votes
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              1 comment  ·  Products  ·  Admin →
            • Stock report (includes current stock level, restock threshold and total value)

              I really like the new steps taken for tracking stock and alerts. The missing piece of the puzzle would be having a setting for "desired quantity". For example, I have bottles 6 of Vitamin D. When I'm down to 1 bottle, I get a stock alert that says that I'm almost out. That's great, however, when I place vendor orders, my items are in various states. Some are almost out, some are ok, some have plenty. It'd be great if could run a report that indicates my desired quantity is 6 but I only have two in stock. This way…

              23 votes
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                3 comments  ·  Reports  ·  Admin →
              • 7 votes
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                • Client contact info in body of reminder emails

                  Rather than receive attached PDFs, I need appointment and contact info embedded in the body of the reminder emails.

                  That way, if I need to call someone because I'm running late, I can just click and call from my phone.

                  0 votes
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                  • Send an end of day summary to Xero instead of individual invoices

                    Allow bulk transactions sent to Xero VS each individual invoice going to Xero (like Vend does when you close the register)

                    12 votes
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                    • 9 votes
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                      • Skip forward 'x' weeks at a time instead of using the date picker on the mobile version

                        Have the ability to skip forward 1 week, 2weeks.... without going through everyday in the date picker.

                        19 votes
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                        • Allowing customers to rate staff

                          Hi, If customers could rate staff the way ebay users rate sellers, this would be a fantastic addition and would give the customer (and management) direction towards who is the best in our business and would allow us bonus those great performers.
                          It would also encourage all staff to give their best to the customer.
                          This would revolutionise your offering and make it stand out from all other scheduling software.

                          10 votes
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                            0 comments  ·  Staff  ·  Admin →
                          • Restore a previously cancelled appointment

                            Right now once an appointment is cancelled we're unable to click on it and undo the cancellation. So lets say we cancel it then a customer calls back and changes their mind. Easy way to bringing it back doesn't seem possible other than redoing the whole appointment all over.

                            35 votes
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                            • Two-way sync with Apple Calendar

                              two way sync with apple calendar

                              12 votes
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                              • Class notes or instructions for internal use

                                To add a free text note to staff taking a class - such as someone will be late, or specific equipment is required.

                                13 votes
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                                • Hide pricing on staff calendars

                                  It's not a matter of keeping customer pricing secret, but keeping it separate. It's not appropriate for pricing to be all over the staff calendar.

                                  I would have thought that because timely is for both customers and for staff it there would be some settings to separate some of the details for each as the purpose for each is somewhat different.

                                  Staff is aware pay is not related to what I charge customers but I don't think they should have to have that on their schedule. As it is unrelated.

                                  Timely's been great but I think being able to stipulate…

                                  16 votes
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                                  • Reminder function for follow-ups, tasks etc

                                    A reminder function to remind us to do follow-ups or take care of research etc for clients would be extremely useful.

                                    6 votes
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                                    • Automatic redirect for conversion tracking

                                      Current we are able to put a URL into the system for the customer to click a button and return to the website after a booking has been made.

                                      Go to Settings > General settings > Business details and enter your website address under “Your website”

                                      However this relies on the customer clicking the button, with Google AdWords for example this prevents the ability to track conversions from the paid campaigns. When a search user goes from the ad to the domain and then to the timely booking interface this is counted as a referral and eliminates Google AdWords from…

                                      18 votes
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                                      • Adding Tips

                                        Adding a tip to the bill on credit card payments. My team are loosing out big style this Christmas

                                        3 votes
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                                        • Confirmation reminder automatic

                                          confirmation text reminders

                                          0 votes
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                                            Could you please leave a bit more detail about what you require here?

                                            We already provide text messages to customers for the following events:
                                            - new appointment
                                            - appointment modified or cancelled
                                            - reminders at set time or X hours before start

                                            Please leave a comment to clarify.

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