Knowledge Base

  1. Getting started with Timely 

    1. Create and set up your Timely account
    2. The Calendar
    3. Guide to the mini website
    4. Guide to Timely reports
    5. Guide to the symbols used on Timely
  2. Frequently Asked Questions (FAQ) 

    1. System status
    2. I've forgotten my password. Help?!
    3. How does Timely prevent duplicate appointments?
    4. Does Timely have a mobile app?
    5. How to create shortcuts in Timely
  3. Managing appointments 

    1. Add a new appointment
    2. Blocking out time with Busy Time
    3. Rescheduling and editing existing appointments
    4. Set padding time between appointments
    5. Create recurring appointments
  4. Managing locations 

    1. How to add locations
    2. Set up mobile or roaming locations
    3. How do I select a second location on the calendar?
  5. Managing staff 

    1. How to add new staff
    2. How to add administrators
    3. Set access permissions for staff
    4. How to reorder staff
    5. How to roster your staff
  6. Your customers 

    1. How to add customers
    2. How to add notes to customers
    3. How to identify new customers
    4. How can I identify VIP customers?
    5. How to set up recurring classes
  7. Services and products 

    1. How to add services
    2. How to categorise and order your services
    3. How to add products to Timely
    4. How to sell products on Timely
    5. Set stock levels and alerts
  8. Online booking 

    1. How to enable online bookings
    2. How to get customers to book online
    3. How to add holidays or closed days
  9. Notifications and reminders 

    1. Getting started with reminders and notifications
    2. Customer reminders and notifications
    3. How to set individual notification and reminder settings for customers
    4. Staff notifications
    5. Reminders and Notifications - FAQs
  10. Invoicing and tax 

    1. How to raise an invoice
    2. How do I view invoices
    3. How to apply payments to invoices
    4. How to apply discounts
    5. How to add multiple appointments to a single invoice
  11. Online payments 

    1. Enable online payments for appointments
    2. Request deposits from online bookings
    3. Create your own payment types
    4. Supported payment gateways
    5. PayPal - troubleshooting and FAQ
  12. Packages 

    1. How to create a package
    2. How to sell packages to customers
    3. How customers redeem packages
    4. Tracking package use and reporting
  13. Adding Timely to your website 

    1. Add book now buttons to your website
    2. Adding multiple buttons to your website
    3. Add the Timely booking widget to your website
    4. Add Timely to your Wordpress site
    5. Adding book now buttons and widgets to Weebly websites
  14. Using the Xero integration 

    1. Using Timely and Xero together
    2. Getting started with the Timely/Xero integration
    3. Importing your customers from Xero
    4. Syncing invoices to Xero
    5. Reconciling your payments in Xero
  15. Add-ons and integrations 

    1. Integrating Timely with Vend
    2. Vend & Timely troubleshooting guide
    3. Integrating Timely with MailChimp
    4. Timely & MailChimp troubleshooting guide
    5. Integrating Timely with MYOB
  16. Syncing Timely with other calendars 

    1. Using one-way shared calendars with Timely
    2. Setting up your Timely to iPhone/iPad calendar sync
    3. Setting up your Timely to Apple Calendar/iCloud sync
    4. Setting up your Google Calendar one-way sync
    5. Setting up your Timely to Microsoft Outlook calendar sync
  17. Managing your Timely account 

    1. Guide to managing your Timely account
    2. How can I update my credit card details?
    3. Share the love! Refer your friends and get free credit!
  18. Switching from another system 

    1. Import your customers using a CSV file
    2. Import your customers from ClickBook
    3. Import your customers from EzyBook
    4. Import your customers from BookFresh
    5. Exporting customers to an Excel file
  19. Hardware setup 

    1. Getting started with thermal receipt printing
    2. Star TSP143 setup for Microsoft Windows
    3. Star TSP143 setup for Mac
    4. Star TSP143 cash drawer configuration
  20. All articles 

    1. Create and set up your Timely account
    2. Getting started with reminders and notifications
    3. System status
    4. Import your customers using a CSV file
    5. Add a new appointment

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