Knowledge Base

  1. Getting started with Timely 

    1. Create and set up your Timely account
    2. Calendar and appointment basics
    3. Guide to the mini-website
    4. Guide to Timely reports
    5. Guide to the symbols used on Timely
  2. Frequently Asked Questions (FAQ) 

    1. System status
    2. I've forgotten my password. Help?!
    3. How does Timely prevent duplicate appointments?
    4. Does Timely have a mobile app?
    5. How do I add a desktop shortcut to Timely in Windows?
  3. Managing appointments 

    1. Add a new appointment
    2. How to block out time with Busy Time
    3. Rescheduling and editing existing appointments
    4. Set padding time between appointments
    5. Creating recurring appointments
  4. Managing locations 

    1. How to add locations
    2. Set up mobile or roaming locations
    3. How do I select a second location on the calendar?
  5. Managing staff 

    1. How to add new staff (the complete guide)
    2. Set access permissions for staff
    3. How to reorder staff
    4. How to roster your staff
    5. How do I remove staff?
  6. Your customers 

    1. How to add customers
    2. How to add notes to customers
    3. How can I identify VIP customers?
    4. How to set up recurring classes
  7. Services and products 

    1. How to add new services
    2. How to categorise and order your services
    3. Adding products to Timely
    4. Selling products on Timely
  8. Notifications and reminders 

    1. Getting started with reminders and notifications
    2. How to customise your SMS messages with templates
    3. SMS messages to my customers are not sending
    4. Email messages to my customers are not sending
    5. How to turn off notifications and reminders for individual customers
  9. Payments and invoicing 

    1. How to raise an invoice
    2. How do I view invoices
    3. How to apply payments to invoices
    4. How to apply discounts
    5. How to add multiple appointments to a single invoice
  10. Hardware setup 

    1. Getting started with thermal receipt printing
    2. Star TSP143 setup for Microsoft Windows
    3. Star TSP143 setup for Mac
    4. Star TSP143 cash drawer configuration
  11. Adding Timely to your website 

    1. How to get customers to book online
    2. Add book now buttons to your website
    3. Add the Timely booking widget to your website
    4. Add Timely to your Wordpress site
    5. Adding book now buttons and widgets to Weebly websites
  12. Add-ons and integrations 

    1. Syncing your Timely appointments with other calendars
    2. Integrating Timely with Xero
    3. Integrating Timely with Vend
    4. Integrating Timely with MailChimp
    5. Integrating Timely with MYOB
  13. Managing your Timely account 

    1. Guide to managing your Timely account
    2. How can I update my credit card details?
  14. Switching from another system 

    1. Import your customers using a CSV file
    2. Import your customers from Kitomba
    3. Import your customers from ClickBook
    4. Import your customers from EzyBook
    5. Import your customers from BookFresh
  15. All articles 

    1. Add a new appointment
    2. Add book now buttons to your website
    3. Add Google Analytics tracking to Timely
    4. Add more than one service to an appointment
    5. Add the book now button or booking widget to your Squarespace site

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