How to redeem packages

For customers who have purchased packages, these can be redeemed once the sale has been completed. 

Follow our step-by-step instructions to learn how to redeem a package:

  1. How to redeem packages on appointments.
  2. How to redeem a package on a class.

This feature is available on our Schedule and Sell plan; everything you need to take your business to the next level. Find out how to upgrade in our How to change your Timely plan guide.


How to redeem packages on appointments

Packages are redeemed when appointments are marked as completed. You can mark a booking as completed from the calendar, or when editing the booking.

From the Calendar

  1. Select the relevant appointment and click on the appointment in the Calendar.
  2. From the pop up, click the Completed button.

    Appointments can be marked as completed in edit view too (see below).

  3. When a customer has services that can be redeemed, they will be shown in a pop up list. Check the relevant services you want to redeem: 

  4. Click the Apply button: 
  5. A package icon will then appear on that appointment and in the pop up: 

  6. If you try to raise a sale on the booking, the service value will automatically be set to zero: 

If you try to raise a sale before completing the appointment, you'll be notified that there are packages available to be redeemed:

When editing a booking

If you edit an appointment, you can update the status to completed. This will also trigger a redemption, if there are valid packages:

  1. When editing the booking, update the Booking status to Completed

  2. In the pop up, check the package you wish to redeem and click Apply
  3. A package icon will appear next to the service. Click Save to update the booking: 


How to redeem a package on a class

Classes are no longer available in Timely.

If your account was created after the 1st of September, or you haven’t used classes in your account before then, you will no longer be able to access or use this feature. If you have already have classes in your account, you will be able to continue using them.

Redeeming classes is similar to services (as above) but occurs when attendance is confirmed for a customer.

  1. Click on the class in the calendar: 

  2. Head to the Attendance tab: 

  3. Select the Attended button next to the client: 

  4. If packages are available to redeem then a pop up will appear permitting the redemption. Check the box and click Apply:
  5. Once the package has been redeemed, the package icon will appear next to the customer's name:

Remove or undo a package redemption

If you want to undo or reverse a package redemption, the quickest way to do this is to click the Complete button again.

This reverses the completion and also removes the package redemption: 

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Get in touch with the Support Team Get in touch with the Support Team