How to add administrative staff

If you have staff like receptionists, administrators or external consultants that need access to your Timely account but don't require a calendar to take their own appointments, then you can add these staff to your account as Administrators. There is no charge for adding administrators to your account and you can add as many as you require.

Note that you can't change an existing Staff member to an Administrator right now. The best approach is to delete the staff member first and recreate them as an Administrator following the steps below. 


Add a new administrator

  1. Go to Setup > Administrators
  2. Click on the green Add administrator button
  3. Enter the administrator's details - First name, Last name and Email are the required fields
  4. Upload a photo, this will be displayed on your mini website alongside your other staff
  5. Click Save to update and add the administrator to your account.

To grant the new staff member access to Timely, head to  Account > Staff access and click the Grant access button next to the staff member name. From here, toggle the login switch to On. This will trigger an email to be sent to the staff member containing a secure link, inviting them to create a password.


Give an administrator access to the account

Note: Staff access can only be granted by the account holder.

  1. Head to Account in the main menu and choose Staff access from the options
  2. Locate the administrator in the list and click the Grant access button next to their name: 

  3. Toggle their access to "On": 

  4. Adjust their access as desired: Check out our How to set access permissions for staff guide for more information.
  5. Click Save to apply.

Still need help? Get in touch with the Support Team Get in touch with the Support Team