How to add notes to customers

Often businesses need to keep notes about their customers that they can refer to later on. Notes could include customer injuries, preferences, address access, other issues, pretty much anything that staff need to be aware of. 

Timely makes it very easy to add a series of notes against customers, there are a few different types of notes you can make in Timely:

  1. Customer notes.
  2. Add booking notes to an appointment.
  3. Add notes to a class.
  4. Customer Alerts.

You can also report on customer notes for the whole business, as well as for each individual customer.

Head to the Reports tab and run the Customer notes report. This will show you all customer and booking notes for your entire customer list:

To view a list of all notes for a specific customer you can head to their customer record, pop to the Notes tab and hit the Print notes:


Customer notes

  1. Head to the Customers tab.
  2. Find and select the customer you would like to add a note to.
  3. Select the Notes tab: 

  4. Click the Add note button: 

  5. Write your notes in the space provided: 

  6. Click the Save button when you are finished.

Once the note is added it will appear on this page as part of a list of notes for this customer and the notes tally will change: 

Did you know?

You can also print out a full list of these notes by clicking the Print notes button as well as printing notes for all customers by running the Customer notes report. 

Customer notes are only accessible directly from the customer's record. To view these from an appointment or the calendar click the View notes button from the sidebar: 


Add booking notes to an appointment

These are notes that are linked directly to a specific appointment or class. Booking notes won't show up with the Customer notes in the  Customers tab (see above) but are included in the  Customer notes and  Print notes (accessed directly from the customer's profile) reports.

To add a booking note to an appointment:
  1. Click on the appointment in the calendar
  2. Click Edit in the appointment pop out
  3. Go to the Notes tab
  4. Enter the Booking notes in the field provided
  5. Click Save to update

Once a booking note has been added it will show up in the appointment pop up, highlighted in blue (see below). A speech bubble icon will also show on the appointment in the calendar: 


Add notes to a class

Classes are no longer available in Timely.

If your account was created after the 1st of September, or you haven’t used classes in your account before then, you will no longer be able to access or use this feature. If you have already have classes in your account, you will be able to continue using them.”

To add a note to a class for a specific customer:

  1. Click on the class in the calendar.
  2. Go to the Customers tab and click on the customer you want to add a note to.
  3. Click Show notes in their details and enter in a note:
  4. Click Save to update and return to the calendar.


Customer Alerts

If you have important customer notes or alerts that need to be accessible from both the customer's record and from their appointments in the calendar then you can add these notes or alerts to the  Alerts field.

Check out our  How to add alerts to customers guide.

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