Symbols and icons in Timely – Timely

When you're using Timely, you may spot some symbols or icons on your appointments, customers or elsewhere in your account.

We've put together a list of all the icons that we use in Timely, so you know what they mean:

Reading this guide in Timely? Right click and select "Open in new tab" on this link to see the symbols and icons correctly

Appointment icons

The following icons can be seen when viewing an appointment in the Calendar and/or from the customer's record.

or	The appointment was booked by the customer online
or	There is a booking note or comment on this appointment
or	This booking is a recurring appointment
	The status of the appointment is "Arrived", as the client has arrived
or	The service has been marked as completed
	The booking has been marked as "Did not show"
	The booking has been marked as have staff specifically requested
	The staff request is invalid
or	There is a resource associated with this booking
	The appointment is part of a package
	This is a video appointment
	No video meeting link has been added to this appointment

	This is a new client
	This client has an alert in their record
	This client has been marked as a VIP
	It is the client's birthday
	The client is vaccinated
	Vaccination status hasn't been confirmed

	There is an open sale attached to this booking
	There is a completed/paid sale attached to this booking
	There is an open invoice attached to this booking
	A deposit has been paid for this booking
or	A promo code has been applied to this booking

The following symbols/icons refer to specific actions you can perform from the Calendar:

	View/change the location that the booking takes place at.
	View or change the staff members calendar
	Refresh the calendar to show any recent additions or changes
	Print a copy of the current calendar view, in day sheet format
	Turn privacy mode OFF and ON (this blurs out customer names and prices so they can't be seen)
	The clock icon next the date allows you to adjust the working hours for that staff member

The following symbols/icons refer to specific menu items or actions you can perform from the main menu in Timely.

	Add a new appointment to the Calendar
	Raise a new sale. This can be for a product, service, appointment, package, voucher or credit ( and can be found in the top-left corner of the page)
	Click to view any important notifications about your account from the Timely team (can be found in the top-right corner)
	Click on this icon to check the system status, view our help guides or get help with your account.

	Edit or make adjustments to a customer's record from a booking
	Add other items or services to an appointment
	Delete or remove a service from a booking, or a line item from a sale
	Contact a customer via SMS or email
	Find out more information about a feature or setting
	View or change the settings on the Reports page
	Download a report or image

The following symbols/icons refer to specific features or functions in Timely:

	An appointment. This can also be used in a number of places to jump to that booking in the calendar
	This is a service, used within an appointment on its own or with other services
	This is a service group, that can be used within an appointment

	This refers to credit that the customer has on their account
	This refers to rewards the customer has on their account
	This refers to a gift voucher or gift card