How to add Timely to your Facebook Page

To encourage customers to book online, you can connect Timely bookings directly to your business Facebook page. 

There are two approaches available:

  1. Using the Facebook Call To Action feature (Recommended)
  2. Using the Timely Facebook app (Only available to pages with 2000+ followers)

Important information

  • You can only add the Facebook app to a business page, not a personal page. 
  • You will need to be logged in to Facebook on an account that had administrative access to the business page you are adding it to.
  • You can add Timely booking to multiple Facebook pages, but you can't add Timely booking for multiple accounts to a single Facebook page.
  • The Timely booking app will list all of your services and class that can be booked online. It's not possible to create a booking app for a specific service/category/location/staff member.
  • Facebook doesn't support apps (like the Timely booking button) on their mobile sites. If you'd like customers to be able to book online from their mobile devices, you can use the Facebook "Call to Action" feature.

1

Add Timely using your "Call to action" button

Facebook business pages can make use of a ‘ Call to Action’ feature. This allows you to add a button to your page, which can prompt the viewer to perform a specific action or visit a specific website. This button sits in a prominent position on your Facebook page:

As Facebook doesn’t support apps on the mobile version, and has limitations around follower size for apps like Timely, this is a great way to allow your customers to book appointments directly from your Facebook page.

In Timely

  1. Head to Setup > Booking buttons in your Timely account.
  2. Select which locations/staff/category/service you'd like the button to be for. Leaving these as "All" will create a general booking link with all your services.
  3. Select the Book now link option then copy the new URL (for best results, choose the Book now link that defaults to the mobile version option): 

On your Facebook page

  1. Head to your Facebook page and click + Add a button:

  2. If you already have a button added here, you can hover over the button and choose Edit button:

  3. A window will pop up that allows you to configure the button. 
  4. In Step 1, click on the Book with you option and select Book now:

  5. In Step 2, choose Link to website from the options: 

  6. Paste the link you copied from your Timely account into the field provided and click Save

  7. You'll be shown a summary of the button. Click Finish to complete the process: 

  8. The Book now button will then appear on your Facebook page: 


2

Add the Timely Facebook app

Note: As of April, 2018, Facebook has restricted custom page tabs to pages with 2000 or more followers. If your page doesn't meet these criteria, we recommend using the Call to action function instead (Find out more).

  1. Go to the Setup tab in the main menu in Timely.
  2. Choose Facebook app from the list of options.
  3. Click the big green Add a Book Now button to Facebook. link
  4. Allow Timely to connect to your Facebook account.
  5. Choose the Facebook Page that you want to add Timely to.
  6. Add page tab to complete the process.

Adjust the tab name

By default, the Timely app will show up as " Make a booking now" in your page tabs, but you can customise this to say something else instead:

  1. Head to the Settings page on your page.
  2. Click Edit page optionin the left column:
  3. In the Tabs section, scroll down to the Make a booking option in the list.
  4. Click the Settings button next to that option: 

  5. Click the Edit settings link in the bottom left-corner: 

  6. Update the Custom tab name

  7. Click Save and then Ok to apply.
  8. Click Save again to complete the process.

Note: Facebook doesn't support apps (like the Timely booking button) on their mobile sites. If you'd like customers to be able to book online from their mobile devices, you can use the Facebook "Call to Action" feature (see above).

Remove the Timely booking app

If you've changed your business name or want to remove the booking tab from your Facebook page, you will need to remove this from Facebook's end.

To remove the Timely booking app:

  1. Click Settings at the top of your page.
  2. Click Edit page option in the left column:
  3. In the Tabs section, scroll down to the Make a booking option in the list.
  4. Click the Settings button next to that option:
  5. Toggle this to OFF:
  6. Click Save to remove the app from your page.

Still need help? Get in touch with the Support Team Get in touch with the Support Team