What do customers see when they book online [Video]
To see what the online booking process looks like for your customers, check out this video:
Select a location
If you only operate from one location, or have only one location that is bookable online, then customers won't see this step:
Choose between services or classes
Choose a service or class
Choose a staff member
If the customer chooses No preference they will be shown the availability for all staff.
If your staff are set to be automatically assigned, they will be taken directly to the next step.
Select a date and time
Enter customer details
Your customer can then:
- Check the Remember me checkbox so that their details are remembered next time they book an appointment on that same device.
- Opt in to your email marketing and newsletters with MailChimp list (if connected).
- Agree to the Cancellation policy - this must be done to complete the booking.
They can also check that all the appointment details are correct at any time, using the Your appointment so far link:
They can then click the Confirm button to complete the booking.
Note: Depending on how your account is set up (e.g., number of locations, staff selection preferences, etc.) then the process above can look a little different. No matter though because the process is fundamentally the same for everyone.
Check out the guides in the 'Related articles' section for more information on online bookings.