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Messaging in Timely

Timely has a whole range of messaging options so you can stay in touch with clients.

  • Getting started with SMS and email in Timely
  • How to set up client reminders and appointment messages
  • How to set up automated marketing and appointment messages
  • How to set up notifications for no shows
  • How to send an SMS campaign
  • Allow your staff to send SMS campaigns
  • How to send birthday messages
  • How to edit automated customer messages
  • How to check sent and received messages
  • How to pause, delete and resend messages
  • Troubleshooting | My SMS are still pending
  • Troubleshooting | My SMS reminders are not sending
  • How to adjust your SMS and email settings
  • How to customise your email confirmation and reminder messages
  • How to view email replies
  • How to customise your SMS message templates
  • How to turn on SMS replies and confirmations (two-way SMS)
  • How to set individual SMS and email settings for clients
  • How to prevent Timely emails going to spam
  • How to send a one-off message

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