If you’re having trouble connecting your terminal to the Timely web app, follow these steps.
Ensure the battery has been installed properly. The battery was provided in the box with your terminal and needs to be installed. Pull the back cover off the terminal by turning the device over and pulling up on the back cover from the indent on the bottom-left. The battery should be installed so that the gold connectors on the battery line up with the gold connectors in the battery slot.
Ensure the terminal is connected to the internet. This can be done by connecting to Wifi. To access Wifi settings, swipe right on the screen of the Card Reader and tap “Settings”. Enter admin pin 0-7-1-3-9, and then tap “Network” to view and connect to WiFi networks.
Ensure the terminal and the device you want to connect it to are connected to the same Wifi network. This network must also be password-protected.
After you connect to Wifi, the terminal will still need to be paired to Timely. This can be done by following the Connecting your terminal to Timely guide.
Next, try restarting the terminal by pressing the power button on the right side of the device and selecting 'restart'.
If the terminal does not respond to pressing the power button, hold the power button for 6 seconds for a forced restart.
If none of the previous steps have worked, please contact our support team who will be able to help you out.
