We're changing the payment provider who takes your monthly subscription payment for Timely. As part of the change, we need you to update your credit card details. It will only take a couple of minutes and everything will look and feel the same for you.
Get your credit card ready. Click here to update it.
Learn more:
- How to update your credit card
- Why have we asked you to update your credit card?
- Why doesn’t it look any different?
- Is it safe?
- FAQs
When you add a new card or change your existing card details, your account will be charged a temporary $1 fee to authorise the card. This will be reversed shortly afterwards.
Why have we asked you to update your credit card?
We're switching who takes your monthly subscription payment for Timely. Everything will be the same for you, but in the background we’re now using Stripe. It's the same provider we use for TimelyPay and our terminals.
What does this mean for you?
We need you to login to Timely and re-enter your credit card details. This should only take a couple of minutes, and won’t affect how much you pay or the way you pay for Timely.
Your Timely subscription will still be processed automatically at the same time each month as it is now.
What happens if I don’t make the change?
We will need you to update it by 01 March 2025. If you don't update your details by then, we won't be able to take your subscription payment. Access to your calendar and Timely would soon be suspended.
Why doesn’t it look any different?
Exactly! This is a technical change in the way our software takes payments, it doesn’t affect the process for you. You shouldn’t notice any change at all.
Is it safe?
We’ll never ask you for passwords or credit card details over email or the phone. We’re keeping this process safe by asking you to only update it once you’ve securely logged into Timely.
FAQs
| Am I going to have to pay more money? | This change won’t affect how much you pay or the way you pay for Timely. |
| Why am I having to do this now? | Our old payment provider will stop processing payments in March 2025. So, you'll need to update your details so our new provider can process your payment. |
| How long do I need to wait for my $1/£1 to be reimbursed and what to do if I don’t see it | It normally takes 5-7 days, but could be up to 14 days. Or the reversal can happen when your billing payment is taken – whatever is sooner. |
| What happens if I don't update my credit card details? | Your subscription payments after March 2025 will not be processed. You will then have 20 days to update your credit card details. After this, the access to your account is suspended. |
| How does Timely keep my credit card details safe | Timely uses the same security standards that banks use when taking payments online. Payment data is encrypted to protect from hackers and fraud, and we don’t store any credit card data in Timely – we follow strict Payment Card Industry Data Security Standard (PCI DSS) guidelines to keep your credit card information safe and secure. |
| Is this a scam? | We’ll never ask you for passwords or credit card details over email or the phone. We’re keeping this process safe by asking you to only update it once you’ve securely logged into Timely. |
| What is Stripe? | Stripe is a financial services software that helps us take credit and debit card payments for your Timely subscription. Stripe uses best-in-class security practices to maintain a high level of security. You can read more about their security here. |
| Is Stripe and Timely the same company? | Timely and Stripe are separate companies. Timely is part of EverCommerce and Stripe is its own entity. We work together closely for TimelyPay, Timely Terminals and now to take our customers’ subscription payments. |
| Will my payment date change? | No. There’ll be no change to the timing of your payments. This will continue on as normal. |