Between February 4th and February 10th, 2025, some SMS features in Timely were temporarily unavailable due to an issue with our third-party provider. We’re happy to confirm that SMS functionality has now been fully restored, and you can continue sending messages as usual.
What does this mean for you?
- All SMS features, including ad-hoc messages and SMS campaigns, are now working as expected.
- Booking confirmations, reminders, and two-way SMS confirmations continue to function as normal.
If you experience any issues, please reach out to our support team.
FAQs
1. What happened?
Between February 4th and February 9th, 2025, SMS sending was temporarily impacted due to an issue with our SMS provider. This has now been fully resolved, and all SMS functionality is restored.
2. Can I send ad-hoc messages and SMS campaigns again?
Yes, all SMS features are now working as expected, including ad-hoc messages and SMS campaigns.
3. Were my automated appointment reminders affected?
During the outage, some SMS reminders and confirmations were impacted. However, they are now fully operational again.
4. Will I be charged for any failed SMS messages during the outage?
No, you were not charged for any messages that failed to send during the affected period. If you notice any incorrect charges, please contact our support team.
5. What happens to my SMS credits while this issue was happening?
Your SMS credits will remain in your account. However, if you have concerns about recent charges for failed messages, please contact our support team.
6. Do I need to do anything to resume SMS sending?
No, SMS functionality has been automatically restored. You can continue sending messages as usual.
7. Who can I contact for support?
If you have any questions or concerns, please reach out to our support team.