Shopify integration to be discontinued from 1 April 2025 – Timely

IMPORTANT:

Shopify integration with Timely was originally removed for all new customers from July 5th 2024.

From the 1st of April 2025 the integration between Timely and Shopify will be discontinued. This means that all current customers using this will no longer have any data syncing between the two.

Overview:

From 1 April 2025 the Shopify integration will be discontinued. This means that all customers will no longer have any data syncing between Timely and Shopify.

Why the change?

Shopify has introduced new requirements for app store listings that would require significant investment and divert us from our planned roadmap. Due to this, we can no longer maintain the connection and it’s causing significant issues keeping this connection running. To focus on initiatives that benefit all our customers, we’ve made the tough decision to discontinue the integration.

What does this mean?

Customer records in Timely will no longer be updated by client sales in Shopify
Sales in Shopify will no longer generate invoices in Timely
Product syncing between Timely and Shopify will stop
Stock level updates between Timely and Shopify will cease

What you can do next:

If you decide to stop using the Shopify integration before 1 April, you can:

Navigate to: Setup > Add-Ons > scroll to ‘Shopify’ > Configure
Toggle off: switch the integration toggle to ‘Off’.
Confirmation: a prompt will inform you that this action is permanent and can’t be reversed. Confirm to disable the integration.

If no action is taken, the Shopify integration will automatically disconnect on 1 April 2025.

After the integration has been turned off:

If you use Timely to sync invoices from Shopify to your accounting software (Xero, Quickbooks, MYOB), ensure these invoices are imported directly from Shopify
New products will need to be added in both Timely and Shopify
Use the Stock Movement Report or Product Sales Report in Timely to track sales and then manually update your stock levels in Shopify
Use Shopify’s inventory reports to track online sales and manually adjust stock levels in Timely. You could use the Timely Stock app or or by going to Setup > Products in your account

Getting help

If you have any questions or need help with your Shopify integration, please contact our support team.

We’re here to make sure everything runs smoothly and appreciate your understanding as we make these changes.

Frequently Asked Questions:

Category	Question	Answer
Integration Status and Future Plans	Will the Shopify integration be sunsetted anytime soon, and should I start shopping around for other options?	Yes, Shopify will be discontinued from 1 April 2025. There are other options available, however at this time we won't be offering an alternative integration.
	What alternative options are there for customers who want to sell online and integrate with Timely?	We currently don’t have alternatives to the Shopify integration, but we are actively exploring other options to enable businesses to sell products online and sync stock levels with Timely. Stay tuned for updates as we work on providing new solutions.
	How will this change affect support for the integration?	We will no longer support the Shopify integration or the associated invoices and product levels.
	Will you be building an integration with WooCommerce anytime soon?	No, we currently have no plans to build an integration with WooCommerce. However, we are continuously evaluating other integration options to enhance our services.
	Will you be building Timely’s own native platform for eCommerce?	No, we currently have no plans to build our native eCommerce platform. However, we are continuously evaluating other integration options to enhance our services.
	Why is the Shopify integration being discontinued after being so highly-requested?	Shopify's requirements are very complex and detailed, and given only a small proportion of our customers use the integration, we'd like to invest our time into other highly used / valuable features.
	How will I keep my invoices in sync if I have an active integration with accounting software? (Xero, MYOB or Quickbooks)?	If you use Timely to sync invoices from Shopify to an accounting software like Xero or Quickbooks, you will need to ensure these invoices are imported to your accounting software via Shopify instead.
	How can I keep track of my new products?	New products will need to be created in both Timely and Shopify. They won't update and sync across if they are only updated in one and not the other.
	How will I be able to adjust my online stock quantitates when I sell something in Timely?	You can use the Stock Movement Report or the Product Sales Report in Timely to track sales and then manually update your stock levels in Shopify.
	How will I be able to adjust my Timely stock quantities when I sell something online?	You can check your inventory reports in Shopify and then manually update your stock levels in Timely using the Timely Stock app or by going to Setup > Products in your account.