Timely’s built-in payment solution, TimelyPay, lets you take payments online and in person, so it’s easy for clients to pay you securely. With a quick set up it helps reduce no-shows by letting you take deposits and charge cancellation fees. You can also sell gift vouchers and manage your payments in one place. There are no hidden costs, just pay the standard processing fees, and once a payment is settled, the money is paid into your bank account the next business day. That means no waiting around for payments to clear.
In this article you will learn how to set up your TimelyPay account, and troubleshoot possible challenges you may face when doing so.
How to set up TimelyPay
Step-by-step instructions
What are the accepted documents for proof of identity?
The following document types are accepted by Stripe:
- Passport
- Drivers license
- Identity card
A summary of document standards is listed below:
- Documents must be uploaded in full colour (i.e. no black-and-white scans)
- Documents must be clear (i.e. with all edges included) and large enough to read
- Photocopies of identity documents are not acceptable
- Documents must be valid and not expired
- Documents can be uploaded in .png or .jpg format (photos and colour scans acceptable)
- Make sure photos are well lit and that your fingers are not covering any parts of the ID
- Documents must be complete, with both sides or the entire information page captured
What are the accepted documents for proof of home address?
The following document types are accepted by Stripe:
- Utility bill
- Statement from a financial institution
- Letter issued from a government institution
- Drivers license (if this has not already been used as Proof of Identity)
- Identity card (if this has not already been used as Proof of Identity)
The following document types are not accepted by Stripe:
- Tenancy agreement/lease
- Utility company attestation letter
- Private insurance bill
- Telephone/mobile bill
A summary of document standards is listed below:
- Documents must be clear and large enough to read
- Documents must be dated within the past six months
- Documents can be uploaded in .png, .jpg, or .pdf format
- Documents must be complete, with at least one full page
- Documents must have your full name and address clearly stated and legible
What are the accepted documents for proof of business?
The following help guide TimelyPay: Regional proof of business requirements covers the regional requirements for proof of business documents. Please see this for more information on your particular location.
Why did my verification attempt fail?
- Your details as an account owner and/or business did not match the documents you provided
- The document you provided was not clear or readable
- Your account was rejected due to suspected fraud or illegal activity
- Your account was rejected due to suspected terms of service violations
- Your account was rejected because it is on a third-party prohibited persons or companies list
To solve any of these issues, you will need to re-upload your documents by going to your TimelyPay account. If you need assistance, get in touch with our friendly support team by submitting a Help Form in our Help Centre, and we will work with Stripe directly.