How to use customer time zones

If you offer services that are not in-person (Skype, phone calls, etc.) to customers in a different country or time zone than your business, then you can let your customers book appointments, receive reminders and notifications in their own time zone. 

You'll still be able to view your bookings in the Calendar in your own time zone, so there won't be any confusion.

In this document, we will cover how to:

1. Set the time zone for your business.
2. Allow customers to book in their own time zone.
3. View a customer's time zone.
4. Update a customer's time zone.

Note: If your business offers in-person services, and/or has locations in more than one time zone, allowing customers to book in their local time zone is not recommended.

 

Set the time zone for your business

1. Head to Setup > Business details in your Timely account.
2. Scroll down to the Regional settings section: 

   

3. Update the Time zone to the correct location: 

4. Click Save to update your settings.

 

Allow customers to book in their own time zone

If you have customers that live in a different time zone than your business, or you offer services online, you can allow customers to see bookings in their own time zone. 

This includes when they are booking online, and any notifications and reminders that are sent.

Note: If your business offers in-person services, and/or has locations in more than one time zone, allowing customers to book in their local time zone is not recommended.

To enable this setting:

1. Head to Setup > Online bookings.
2. Click the Enable time zone bookings link: 

   

3. Check the box next to Allow customers to book appointments in their local time zone: 

   

4. Click Save to apply changes.

 

View a customer's time zone

To check whether or not a customer uses your business' default time zone or has a custom time zone, head to the

Customers

tab.

If the customer has a custom time zone, then it will be displayed in their Summary under

Time zone

: 

 

Update a customer's time zone

To change the customer's time zone:

1. Click Edit on their customer record.
2. Go to the More info tab.
3. Update the Customers time zone field to the correct time zone: 

   

4. Click Save to apply your changes.