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Knowledge Base

  1. Getting started with Timely 

    1. Create and set up your Timely account
    2. Calendar and appointment basics
    3. Guide to the mini-website
    4. Guide to the symbols used on Timely
    5. Guide to Timely times
  2. Frequently Asked Questions (FAQ) 

    1. System status
    2. I've forgotten my password. Help?!
    3. How does Timely prevent duplicate appointments?
    4. Does Timely have a mobile app?
    5. How do I add a desktop shortcut to Timely in Windows?
  3. Managing appointments 

    1. Add a new appointment
    2. How to block out time with Busy Time
    3. Rescheduling and editing existing appointments
    4. Set padding time between appointments
    5. Creating recurring appointments
  4. Managing locations 

    1. How to add locations
    2. Set up mobile or roaming locations
    3. How do I select a second location on the calendar?
  5. Managing staff 

    1. How to add new staff (the complete guide)
    2. Set access permissions for staff
    3. How to reorder staff
    4. How to roster your staff
    5. How do I remove staff?
  6. Your customers 

    1. How to add customers
    2. How to add notes to customers
    3. How can I identify VIP customers?
  7. Services and products 

    1. How to add new services
    2. How to categorise and order your services
    3. Adding products to Timely
    4. Selling products on Timely
  8. Notifications and reminders 

    1. Getting started with reminders and notifications
    2. How to customise your SMS messages with templates
    3. SMS messages to my customers are not sending
    4. Email messages to my customers are not sending
    5. How to turn off notifications and reminders for individual customers
  9. Payments and invoicing 

    1. Online payment with PayPal
    2. Enable online payments for appointments
    3. Create your own payment types
    4. Supported payment gateways
    5. PayPal - troubleshooting and FAQ
  10. Adding Timely to your website 

    1. Add book now buttons to your website
    2. Add Timely booking inside your website
    3. Add Timely to your Wordpress site
    4. Adding the book now button to a Weebly site
    5. Adding the book now button to a Vistaprint site
  11. Add-ons and integrations 

    1. Syncing your Timely appointments with other calendars
    2. Integrating Timely with Xero
    3. Integrating Timely with Vend
    4. Integrating Timely with MailChimp
    5. Integrating Timely with MYOB
  12. Managing your Timely account 

    1. Guide to managing your Timely account
    2. How can I update my credit card details?
  13. Switching from another system 

    1. Import your customers using a CSV file
    2. Import your customers from Kitomba
    3. Import your customers from ClickBook
    4. Import your customers from EzyBook
    5. Import your customers from BookFresh
  14. All articles 

    1. Syncing your Timely appointments with other calendars
    2. Create and set up your Timely account
    3. Getting started with reminders and notifications
    4. System status
    5. Import your customers using a CSV file
    76 articles 

Feedback and Knowledge Base