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How to upload existing photos via the Timely iOS app

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If you are using the Timely app on your iPhone or iPad, you'll be able to take, view, upload, edit, and delete photos from client records. This allows you to easily keep all of your relevant client information, in one place. 


In this guide you will learn how to upload existing photos via the Timely iOS app. For more information on granting staff access permissions in order to enable your staff to do this, see our help guide How to give staff access to photos via the Timely iOS app.
 
 

 

Timely note: for the best experience, please make sure you are using the latest iOS version, and have updated the Timely iOS app.

 

 

How to upload existing photos via the Timely iOS app

If you're using the Timely app on your iPhone or iPad you'll be able to upload multiple photos to your clients account. We support .png, .gif and .jpg file formats for uploads. Photos taken on an iOS device will be stored in .jpg format. Uploading PDFs or other documents is only supported in Documents.

 

Step-by-step instructions

1 Head to the customers tab in Timely.

 

2 Search for the client and click on their name to open their record.

 

3 Go to the photos tab then click the add photo button.

 

4 A window will pop up that allows you to select a photo from your computer. We accept most common file types which includes gif, png, jpeg, jpg, bmp, tif, and tiff but all photos will be saved in jpeg format. The maximum size of a photo file is 10Mb.

 

5 Enter a description for the image and click save to finish. We'll record the date, time and staff member who uploaded the photo, but to make it easier for you to locate photos, we recommend being as descriptive as possible! There is no character limit for photo descriptions.

 

6 You will then be able to see the new photo, alongside any other images, in the client's photo gallery.

 

 

If you are looking to scan and upload documents rather than photos, you can find out more information in our help guide How to scan or upload documents on the iOS app.  

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