How to change your deposit policy for a singular service

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Online deposits are a way to get real time commitment from your clients when they make a booking, giving you confidence in their legitimacy. Should anything fall through, this also ensures you are able to pay your staff for the clients absence. If one of your services needs a different deposit amount, you can change it for just that service. You can choose to charge no deposit, a percentage, a fixed amount or the full amount. It all depends on the service and what you think is right for your business and clients. In this article you will learn how to change your deposit policy for a singular service.

Important note: the deposits feature is available if you use Timely as your payment provider (TimelyPay). If not, please see our pricing and plans page to confirm if this feature is available within your subscription. Should you wish to upgrade, you can do so via this link. Otherwise, please contact one of our friendly Support team for further information.

Step-by-step instructions

1 Head to setup from the main menu in your Timely account dashboard and select services from the dropdown list.

2 Click edit for the service you want to update.

3 Scroll down to the online payments section. You will only see this option if you have set up online payments.

4 Next choose use a different payment policy for this service.

5 Select the payment policy for this service. You can pick from no online payment, a percentage amount, a fixed amount, or full payment.

6 When you are ready, click save to apply your changes.

How to change your deposit policy for a singular service

Step-by-step instructions

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