With Timely, we have a dashboard available to you to support in gaining insights into a variety of areas within your business. Once area of our dashboard that is particularly useful for staff management, is the staff overview tab. In this article, you will learn information about using the staff overview tab in the Timely dashboard.
Why is the staff overview tab useful to your business?
If you'd like to measure performance by staff member, or encourage a bit of friendly competition, you can use this dashboard. This will show a breakdown of each individual staff member's performance such as service sales, product sales, average made per rostered hour, and rebooking rates. You can also view other useful information, like how many hours they have been rostered and how their performance compares to the previous period.
What do I need to know about using the staff overview tab?
- When multiple staff members see the same client during an appointment the rebooking counts toward both staff members.
- This is based on information in the executive summary report, so you can use this report to find this information for different dates/locations.
- The average hour value for the specified period is calculated by adding up the invoiced services and products, and is then divided by the number of rostered hours. The total number of rostered hours comes from the staff roster report.
- If you click the view personal dashboard link underneath each staff member's name, this will take you to the business overview with that staff member selected.
- Walk-in services will be included in the service sales total, but will not be included in the average per appointment figure.