How to prevent Timely emails going to spam – Timely

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Emails at times will end up in your spam folder, it is important you know how to prevent this happening; so you do not miss any important communications. In this guide you will learn strategies to stop Timely emails going to your spam folder, if this does not work - we recommend getting in contact with your email provider.

How to mark emails as "not spam"

If your email provider has marked an email as spam, it will usually be located in either your spam or junk folders. Once an email ends up in either of these locations, most providers will have an option to mark the email / senders address as not spam. When you click this, the email will be relocated to your primary inbox and future emails from the senders address should be delivered to your primary inbox.

How to add Timely to your safe senders list

Gmail

1 Click the drop down arrow next to reply icon in the top right side of the message.

2 Click the add noreply@gettimely.com to contacts list from the list that appears.

Apple Mail

1 With the email open, click on the reply-to email address in the message.

2 Select add sender to address book.

Yahoo Mail

1 Right click the email in your inbox and select add sender to contacts.

2 Check the details are correct and click save to apply your changes.

Windows Live (Hotmail)

1 Click options > then more options.

2 Select safe and blocked senders > then safe senders and enter noreply@gettimely.com.