How to book an appointment with a service group

This article is for:

Build

Elevate

Innovate

Creating services is one of the most important tasks to complete when setting up your Timely account. Having an organised service menu helps your clients have a seamless booking experience, and helps orient your staff. Once your services are set up, clients can book these online, or your staff can book them right there and then, in-salon!

If you frequently find clients booking multiple services, you may want to create service groups as a more seamless booking experience; that also enables you to include padding and/or processing time between them. In this guide, you will learn how to book an appointment with a service group.

1 Head to the calendar as you normally would, and click on a free space, then choose appointment from the options available. Or, use the button to add a new booking to the calendar.

2 Then add a customer to the booking using the fields provided.

3 In the service 1 field, select the service group from the services drop-down menu. All services will then be added to the booking. You can then change any of the default settings as required.

4 When you are ready, click save to add the booking to the calendar.

Timely note: if a specific staff member is requested but isn’t available for all services in the group, the system will still allow the booking as long as the staff member is available for at least one service, and it will notify the client that other staff members will be involved in the booking.

How to book an appointment with a service group

Related articles