Frequently asked questions (FAQs): MailChimp integration

MailChimp is a tool that helps you design email newsletters, share them on your social networks and track your results. For more information, see our help guide Introduction: MailChimp integration. This will allow you to automatically sync all of your customers (that have consented to receive email marketing) to your MailChimp account. In this guide, you will learn answers to frequently asked questions regarding the MailChimp integration.

How can manage my MailChimp subscriptions in Timely?

We recommend managing your subscriber list in MailChimp directly. When MailChimp is connected, we will show an opt-in box during the online booking process that will allow customers to opt-in to receive email marketing messages:
 

• If a customer checks the opt-in box while booking, this will be recorded in their notification settings. Once a customer is synced to MailChimp, you will need to manage their subscription in MailChimp directly.
   
• If a customer is accidentally unsubscribed, or wants to re-subscribe, MailChimp have a help article on adding these addresses back to your list. MailChimp have strict policies around re-subscribing customers in line with anti-spam laws, so make sure you get the customer's consent and follow those instructions accordingly

Can I add a book now button to my email campaigns?

At the moment, MailChimp does not support adding custom codes or script to their email campaigns. However, you can add a book now image to a campaign and link this to your online booking site. MailChimp have a guide to creating linked images which you can use. To find your online booking link, head to promote > booking button and select the book now link option. Copy the link provided in the link URL.

How do I know if a client has opted to receive emails? 

You can see on a client's record whether they have opted in to receive marketing emails through MailChimp or not. This information syncs with MailChimp, so if your client unsubscribes from your connected mailing list by email, or you unsubscribe them in MailChimp, this status will reflect that. All resubscribes need to be handled in MailChimp directly.