Frequently asked questions (FAQs): Timely add-ons | Pilot customer guide – Timely

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Important note: The Timely add-ons feature is currently only available to a small number of pilot users. If we have not contacted you directly about participation in this pilot, you will not have access yet. You can expect this to be available around March - April 2026.

Feature Introduction

Seamless upselling, smarter scheduling!

Lift your revenue by offering the perfect add-on combinations during the online booking flow. Add-ons make it easy to increase booking value and remove manual work - helping you fill your calendar efficiently while giving clients a more personalised experience.

Add-ons in Timely allow you to present optional, complementary services to clients as they move through the online booking journey. This supports natural upselling and ensures your team’s time is used to its fullest potential.

The first version of this feature supports time-based service add-ons only, using items already in your services menu. Product add-ons and non–time-based service add-ons are not yet supported, but we are aware of these opportunities for the future.

How to set up add-ons

Please ensure the following are enabled or configured before setting up add-ons:

You offer online bookings
You allow multiple services in an appointment is enabled (setup > online bookings > settings)
All add-on options you want to offer exist in your services menu

How to Configure Add-ons

1 Head to setup from the main menu in your Timely account dashboard, and click on your business > services, and then click edit next to the service you would like to attach add-ons to.

2 Scroll to service add-ons, and you will find the section at the bottom of the service settings page.

3 Next you will want to add your add-on services. To do this:

Open the dropdown
Select the service you would like to offer as an add-on
Click the add service button
Add all relevant upsell options
Then repeat the process for every add-on you wish to offer (up to 10 per service)

Timely note: add-ons are configured per service, so repeat this for any service where you want clients to see recommended add-ons.

How add-ons work for your clients

A Your client chooses their service, through the online booking process as usual.

B Add-on recommendations will appear if:

The selected service has add-ons configured
Those add-ons are not already in the booking itself

C If the above is successful, the client will see an enhance your experience page showing relevant add-on options. They can then choose to either add add-ons or skip this step entirely.

D They can then continue the booking as normal, choosing their staff member, date & time, followed by confirming their booking.

Timely note: all selected items: primary services + add-ons, will appear in your calendar as part of a single multi-service booking.

Frequently Asked Questions (FAQ)

Does Add-ons work for in-store bookings?
Not at this stage, add-ons currently work only for online bookings.
Can I offer product or zero-duration add-ons?
Version 1 supports time-based service add-ons only.
Why aren’t add-ons appearing for clients? Check that:
- You allow multiple services in an appointment is turned on
- Online bookings are enabled
- Add-on services exist in your services menu
- You have added add-ons to that specific primary service
How many add-ons can I link to a service?
Up to 10 add-ons per service.
What if the client selects multiple services before reaching the add-ons screen?
Add-ons are shown only for the first service selected during the initial flow.
Will clients see multiple add-on recommendation screens?
Nope. Clients see one round of add-on recommendations only.