This article is for:
Feature Introduction
Seamless upselling, smarter scheduling!
Increase revenue by offering complementary add-on services when clients book online. It's the easiest way to boost your bottom line, reduce manual admin, and fill your calendar without any effort on your part.
How to set up add-ons
Please ensure the following are enabled or configured before setting up add-ons:
- You offer online bookings
- You allow multiple services in an appointment is enabled (setup > online bookings > settings)
- All add-on options you want to offer exist in your services menu
Can I create services that are only offered as an add-on?
Yes! It is possible to create services that are only offered as an add-on, and not shown in your primary service menu. The following are step-by-step instructions for how to do this:
1
Head to setup from the main menu in your Timely account dashboard, and click on your business followed by services then click edit next to the service you would like to be an add-on only service.
1
Scroll down to the online booking section, and tick the checkbox for service can only be booked as an add-on. Then click save to apply your changes.
How to Configure Add-ons
1
Head to setup from the main menu in your Timely account dashboard, and click on your business > services, and then click edit next to the service you would like to attach add-ons to.
2 Scroll to service add-ons, which is at the section at the bottom of the service settings page.
3 Next you can add your add-on services. To do this:
- Open the dropdown
- Select the service you would like to offer as an add-on
- Click the add service button
- Then repeat these steps to add all relevant add-on upsell options
- Then repeat the process for each service that you would like to offer add-on options for
Timely note: add-ons are configured per service, so repeat this for any service where you want clients to see recommended add-ons. We recommend no more than 10 add-ons per service.
How add-ons work for your clients
A
Your client chooses their service, through the online booking process as usual.
B
Add-on recommendations will appear if:
- The selected service has add-ons configured
- Those add-ons are not already in the booking itself
C
If the above is successful, the client will see an enhance your experience page showing relevant add-on options. They can then choose to either add add-ons or skip this step entirely.
D
They can then continue the booking as normal, choosing their staff member, date & time, followed by confirming their booking.
Timely note: all selected items: primary services + add-ons, will appear in your calendar as part of a single multi-service booking.
Frequently Asked Questions (FAQ)
- Does Add-ons work for in-store bookings?
Not at this stage, add-ons currently work only for online bookings.
- Can I offer product or zero-duration add-ons?
Not at this stage, add-ons only supports time based services.
- Why aren’t add-ons appearing for clients? Check that:
- You allow multiple services in an appointment is turned on
- Online bookings are enabled
- Add-on services exist in your services menu
- You have added add-ons to that specific primary service
- What if the client selects multiple services before reaching the add-ons screen?
We will show add-on options that are linked to the services selected. They will be deduplicated, and we won't show any services as an add-on if they have already been selected.
- Will clients see multiple add-on recommendation screens?
Nope. Clients see one round of add-on recommendations only.
- Can I create Services that are only available as an add-on, and not shown in primary service menu?
Yes, you can edit a service and tick a checkbox to specify "service can only be booked as an add-on". This means customers will not see the service in your primary services menu, but it will be able to display as an add-on option.
- Does add-ons support VIP services?
Yes, you can link VIP services as an add-on, and they will only be visible for VIP Clients.
- Can I modify the price of a service when it is displayed as an add-on?
No, the add-on price will always be the same as when a service is viewed in the primary Services menu. There is no way to alter the price when shown as an add-on.
- Can I use add-ons on a Build or Basic plan?
No, add-ons is only available for Innovate and Elevate customers.
- What is the limit for how many add-ons I can link to a service?
We recommend no more than 10 add-ons per service, this is to ensure the client experience is not overwhelming and customers get the best chance of upselling services. There is no hard limit on the number of service add-ons that can be linked with another service.
- Can I link add-ons to a service group?
At this stage add-ons can only be linked to individual services, and not a service group.