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If you're feeling stuck and looking for help, we have an amazing support team who are here for you. They've written help guides to answer common questions, you can send us a message or use our chatbot that also has live messaging.
There's more support options if you're on the Innovate plan.
Connect to our chatbot and live messaging
1 For instant answers, click Timely Bot.
2 Select from options or Type a message in the box at the bottom.
3 If you don't get the answer you need, the chatbot will connect you to a real person from Timely who you can message directly.
Extra support when you're on the Innovate plan
We have even more options if you're on our Innovate plan. To see all your options, you need to be logged into your Timely account.
On your tablet or mobile device, log in to your Timely account and look for the 📞 icon on the top navigation bar.
Call us on the phone
Only customers on the Innovate plan have access to our dedicated support phone number. If you are not on this plan, you'll find help here, use our chatbot, or get in touch with support here.
1 If you want to talk to someone on the phone click Call us.
2 Scroll down to find the contact number for your region. Remember, phone lines are only open during normal business hours for Australia, New Zealand and the UK.
Book a call
1 If you want to talk, book a time for us to call you back. Click Call us.
2 Click Book a Call.
3 You'll be taken to your booking options.
4 Select your region.
5 Find the next available time slot.
6 Enter your name, the reason for needing help, and your plan details.
7 Success! You're booked and someone from our support team will give you a call.
When are phone lines open?
The support phone line is available during normal business hours.
|
Australia |
9am - 5pm AEST |
|
New Zealand |
9am - 5pm NZST |
| United Kingdom |
9am - 5pm BST |
What to do when you can't get in touch
While we do our absolute best to be ready to take your call, sometimes we might not be free to take calls because we're helping another customer or the phone lines aren't open.
If this happens, please explore our Help Centre for answers to common questions, try our chatbot or you can get in touch with our team any time with our Help Form. The more detail you give us, the faster we can get back to you.