Simple to follow answers to your Timely questions.

Using Timely

Getting started

Simple to follow introductory guides to getting started with Timely

7 docs

Dashboard

How to view and interpret your business, staff and activity Dashboards in Timely

4 docs

Set up your calendar

How to set up your calendar, breaks and availability to suit your business

7 docs

Make appointments

How to make and edit bookings, schedule busy time and manage appointments

11 docs

Manage locations

How to add fixed or mobile locations, change your location details or remove location

4 docs

Manage staff

How to add bookable staff or administrators and set staff hours and availability.

12 docs

Customers

How to add, edit, merge and archive customer records.

11 docs

Services

How to add, edit, manage and re-order services and service groups

8 docs

Classes

How to add, edit, manage and re-order classes

6 docs

Resource booking

How to add, edit, and manage resources (rooms, equipment and other resources)

5 docs

Products

How to add, edit and sell your retail products in Timely

5 docs

Packages

How to add, edit and sell Packages (services or classes sold in bulk)

7 docs

Online bookings

How to set up or edit your online booking settings to suit your business

9 docs

Add Timely to your website or Facebook page

How to add online booking buttons or links to your own website or Facebook page

12 docs

Use your free Mini website

How to set up or edit your free Timely mini website, to allow clients to book online

4 docs

Sending SMS and emails to customers

How to send manual SMS/email messages, birthday greetings or bulk SMS to customers.

8 docs

Automated customer messages

Create automated messages like booking reminders, notifications and follow-ups.

7 docs

SMS and email settings

Adjusting settings for manual and automated SMS and email messages.

7 docs

Staff notifications

How to keep staff in the loop with new appointments, online bookings or changes

4 docs

Reporting

How to gain insight into your financials, appointments, customers and staff.

9 docs

Sales settings

Guides to help set up and manage invoices in Timely

5 docs

Cash management

How to open/close the register, record petty cash expenses and cash up at end of day

5 docs

Raise and manage sales

How to raise sales for appointments, products, services and more

8 docs

Apply payments and discounts

How to manually apply payments and discounts to sales and take payments online

6 docs

Customer credit

How to issue and redeem customer credit against a customer's record

9 docs

Gift vouchers

How to create, issue and redeem gift cards in Timely

12 docs

Manage your business details

How to add or edit business details, like name, locations, time zone and currency

7 docs

Sync or share your Calendar

How to sync your Timely appointments to an external calendar system.

5 docs

Accessing Timely

How to access Timely, give staff access and update your account access settings

8 docs

Use Timely on your mobile

How to use Timely on your Windows or Android device

4 docs

Security and Privacy

Find out more about how Timely protects your data.

6 docs

Billing

Managing your Timely subscription and account charges.

11 docs

Partners

1 doc

Connect Timely Add ons

Connect POS hardware

How to connect printers, cash drawers and barcode scanners to Timely.

7 docs

Connect Payment gateways

How to connect online payments to your Timely account

4 docs

Xero

7 docs

QuickBooks Online

4 docs

MYOB AccountRight

3 docs

MailChimp

3 docs

Vend

4 docs

Google Analytics

1 doc

Google Calendar

3 docs

Google Contacts

1 doc

Timely on iPhone or iPad

Getting started

Getting started with the Timely iOS app

5 docs

Calendar

How to navigate the Timely calendar and add bookings on the iOS app.

5 docs

Customers

How to search, view and update customer records on the Timely iOS app

1 doc

Raise sales

How to raise a sale and apply payments using the Timely iOS app.

6 docs

Apply discounts and payments

4 docs

View, email or print sales

How to save drafts, view unpaid and paid invoices, email or print receipts

3 docs

Cash management

How to enable and open the register, record petty cash and perform a cash up

4 docs

Connect hardware

Setting up thermal receipt printers and cash drawers with iOS devices.

6 docs

Integrations (Add ons)

How to use add on integrations on the Timely iOS app.

1 doc