Simple to follow answers to your Timely questions.

Using Timely

The Key Guides to Get you Started

A selection of great help guides that will assist you as you start using Timely.

16 docs

Timely videos

Timely Help guides with videos for easy learning!

11 docs

Your account package

4 docs

Frequently Asked Questions

Activating your account, adding your business details, importing data and much more!

9 docs

Dashboard

How to view and interpret your business, staff and activity Dashboards in Timely

4 docs

Using the Calendar

How to set up, use and navigate your Calendar to suit your business

9 docs

Make and manage appointments

How to make and edit bookings, schedule busy time and manage appointments

13 docs

Manage locations

How to add fixed or mobile locations, change your location details or remove location

5 docs

Manage staff

How to add bookable staff or administrators and set staff hours and availability.

13 docs

Customers

How to add, edit, merge and archive customer records.

15 docs

Services

How to add, edit, manage and re-order services and service groups

8 docs

Classes

How to add, edit, manage and re-order classes

6 docs

Resource booking

How to add, edit, and manage resources (rooms, equipment and other resources)

5 docs

Products / Stock

How to add, edit and sell your retail products in Timely

12 docs

Packages

How to add, edit and sell Packages (services or classes sold in bulk)

7 docs

Online bookings

How to set up or edit your online booking settings to suit your business

12 docs

Add Timely to your website or Facebook page

How to add online booking buttons or links to your own website or Facebook page

13 docs

Your free Timely website

How to set up or edit your free Timely mini website, to allow clients to book online

4 docs

Messaging in Timely

Timely has a whole range of messaging options so you can stay in touch with clients.

19 docs

Staff notifications

How to keep staff in the loop with new appointments, online bookings or changes

4 docs

Reporting

How to gain insight into your financials, appointments, customers and staff.

9 docs

Sales settings

Guides to help set up and manage invoices in Timely

5 docs

Cash management

How to open/close the register, record petty cash expenses and cash up at end of day

6 docs

Raise and manage sales

How to raise sales for appointments, products, services and more

8 docs

Apply payments and discounts

How to manually apply payments and discounts to sales and take payments online

6 docs

Customer credit

How to issue and redeem customer credit against a customer's record

5 docs

Gift vouchers

How to create, issue and redeem gift cards in Timely

10 docs

Manage your account

How to add or edit business details, like name, locations, time zone and currency

12 docs

Sync or share your Calendar

How to sync your Timely appointments to an external calendar system.

5 docs

Staff access

How to access Timely, give staff access and update your account access settings

7 docs

Use Timely on your mobile

How to use Timely on your Windows or Android device

4 docs

Security and Privacy

Find out more about how Timely protects your data.

6 docs

Billing

Managing your Timely subscription and account charges.

10 docs

Partners

1 doc

Connect Timely Add ons

Afterpay

How to connect Afterpay to your Timely account to receive payments in store

2 docs

Connect POS hardware

How to connect printers, cash drawers and barcode scanners to Timely.

8 docs

PayPal

How to connect your PayPal Business or Premier account to Timely

2 docs

Zapier

Help guides on our Zapier integration

1 doc

Connect online payment gateways

How to connect online payments to your Timely account

5 docs

Xero

8 docs

QuickBooks Online

6 docs

MYOB AccountRight

4 docs

MailChimp

3 docs

Vend

4 docs

Google Analytics and Tag Manager

4 docs

Google Calendar

3 docs

Google Contacts

1 doc

Timely on iPhone or iPad

Consult Customisable Forms

Consult offers customisable forms that let you design and tailor forms.

8 docs

Getting started

Getting started with the Timely iOS app

5 docs

SMS

Help docs on using SMS messages in the iOS app

2 docs

Calendar

How to navigate the Timely calendar and add bookings on the iOS app.

6 docs

Customers

How to search, view and update customer records on the Timely iOS app

4 docs

Raise sales

How to raise a sale and apply payments using the Timely iOS app.

8 docs

Apply discounts and payments

4 docs

View, email or print sales

How to save drafts, view unpaid and paid invoices, email or print receipts

3 docs

Cash management

How to enable and open the register, record petty cash and perform a cash up

5 docs

Connect hardware

Setting up thermal receipt printers and cash drawers with iOS devices.

8 docs

Integrations (Add ons)

How to use add on integrations on the Timely iOS app.

2 docs