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This article explains how to set up two-factor authentication (2FA) in Timely to add an extra layer of security to your account. 2FA works alongside your email and password to help protect your business data and keep your account secure.
We recommend installing the latest version of the Timely iOS app (2.10.4 or greater) on your iOS device/s before setting up 2FA login for your business.
This feature is not available in Singapore.
How 2FA works to protect your account
If your business has enabled two-factor authentication (2FA) in Timely, it will become mandatory for all staff members with email access to set up 2FA on their own trusted device within two weeks of logging in.
2FA does not apply to staff with PIN-only access.
What to expect during set up
A 6-digit code will be sent to your nominated mobile number for identity verification.
You’ll be asked to provide a recovery email. This helps our support team verify your identity and issue a recovery code if you ever get locked out.
Ongoing 2FA Requirements:
Staff with email access will be prompted to complete 2FA setup on their next login.
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After setup, they must verify their identity:
Every 30 days
Any time they log in on a new device
After a password change or 2FA reset
After a full logout
Staff who don’t complete 2FA within the two-week grace period will be required to do so before accessing their Timely account.
Key Sections to Explore
Enabling 2FA on your Timely Account
Two-factor authentication (2FA) Summary Page
Setting up two-factor authentication (2FA) for staff members
Two-factor authentication (2FA) log in via iOS
Resetting two-factor authentication (2FA)
Disabling two-factor authentication (2FA)