From 1 September 2023 we will be implementing a small increase for our customers in Australia and New Zealand. This change will affect all customers who joined Timely before 1 August 2022. Any customers who joined after this date are already paying the newer rates and will therefore not see any change in their monthly fee.
New rates by billable staff member
| Billable staff | BUILD | ELEVATE | INNOVATE | |||
| From | To | From | To | From | To | |
| 1 | $35 | $39 | $50 | $59 | $70 | $70 |
| 2 | $70 | $74 | $90 | $104 | $110 | $125 |
| 3 | $105 | $109 | $135 | $149 | $165 | $180 |
| 4 | $140 | $144 | $180 | $194 | $220 | $235 |
| 5 | $175 | $179 | $225 | $239 | $275 | $290 |
| 6 | $210 | $214 | $270 | $284 | $330 | $345 |
| 7 | $245 | $249 | $315 | $329 | $385 | $400 |
| 8-20+ | NA | NA | $350 | $374 | $400 | $455 |
Prices exclude GST
Context to this change
Timely is committed to helping you create the best possible experience for your clients, while you manage your business. This change enables us to continue to grow world-class products that you can rely on.
A year ago, we increased our prices for new customers so that we could continue to invest in the platform you know and love. We held off increasing our existing customer pricing for 12 months due to the market pressures our customers were facing. We now need to make our pricing fairer to all and as such we’re rolling out this change to existing customers in Australia and New Zealand from your next September billing cycle.
FAQs
Does this price increase affect me?
The pricing increase affects current Timely customers in Australia and New Zealand who signed up to Timely prior to 1 August 2022. Customers who joined from this date are already paying the new rate.
How much is my plan increasing by?
Your increase will depend on which plan you are on and how many bookable staff you have on your team. Please refer to the table above to see exactly how your fee will change.
Why is the price increase happening now?
We last increased our prices for existing customers in 2019, when we repackaged our plans and added in SMS to the base cost. In 2022, we changed our pricing in Australia and New Zealand for new customers only, to bring our charges in line with market growth.
Since then we've been working on some new pricing modelling by removing annual plans, and now we’re making it fair for all. Our price increases help us to give you the best-in-class products and customer services that you know and love.
When does the new pricing come into effect?
Your new pricing comes into effect from 1 September 2023. The changes will come into play in your next billing cycle. For example, if your monthly billing cycle falls on the 9th of the month, the new pricing change will take place on September 9th.
How much notice have you given us before the price increase comes into effect?
Timely has provided all customers with 30 days’ notice prior to pricing changes. This complies with our terms and conditions of sale.
I’m on an Annual package/Tailored pricing, does this apply to me?
All customers who were previously on Annual packages should have now moved to monthly subscription plans. We also have some customers who are on specific Tailored pricing due to their size and complexity. These customers are not currently included in this price change. We will be in contact with you as part of our regular review cycles to discuss any potential changes to your pricing.
I signed up to Timely in or after August 2022, does the price increase apply to me?
No, we already increased our prices to new customers from 1 August 2022. This current price increase is for customers who signed up to Timely before August 2022, and brings all our Australia and New Zealand customers onto the same pricing plan.
Can I change the plan I’m currently on, or move to another plan?
Yes, the beauty of Timely and monthly plans is that the flexibility is in your hands. You’re welcome to downgrade or upgrade plans as your business evolves, which can be easily done in Timely, just go to: Settings - Account > Billing and click Change package.
Does this affect any of the features that are in my current plan?
No, all the features that are currently included in your plan remain, nothing other than the price of your plan is changing.
Does this have any impact on the price of Premium Phone Support?
No, Premium Phone Support is not increasing in price. Premium Phone Support remains as an add-on to any existing Timely plan for $30 a month.
I'm trialling Timely at the moment, am I affected?
No, this price increase only impacts customers who joined Timely prior to August 2022.
I’m a current Timely customer, but I’m currently trialling a higher plan, how does this price increase affect me?
You can continue to trial the higher plan at no additional fee. At the end of your four-week, free trial you may choose to stay on the higher plan, or revert back to your existing plan, both of which will incur the small price increase from your previous rate.