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In this guide, you will learn answers to frequently asked questions regarding tipping on terminals.
Timely notes:
- Tipping is a common practice in particular regions, such as the United States. However, at the moment if you do not have a TimelyPay/T2P terminal there is not a purpose-built solution for managing client tips. We do however, have a suggested workaround available using our products feature. You can find out more in our help guide How to manage tips in Timely (workaround).
- If you do have a TimelyPay/T2P terminal, please see one of the following help guides for further information: How to set up tipping on your terminal via the Timely iOS app or How to set up tipping on your terminal via the web.
Frequently asked questions (FAQs): Tipping on Terminals
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Are there any extra charges for taking tips through my terminal?
No. There is no charge or additional fees associated with taking tips through your terminal or on Tap to Pay on iPhone.
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If I process a refund for a transaction with a tip, is the tip refunded?
Yes, the tip will be refunded along with the transaction total.
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The client paid a deposit & redeemed this on the invoice, is the tip percentage based on the total?
The tip will be calculated on the total service cost. Any deposits that have been pre-paid will be taken into account. For example, if your client paid a $25 deposit on a $125 service, the tip would be calculated based on the total service cost (e.g. $25 + $100). A 10% tip on a $125 total service cost would be $12.50.
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Can I split tips between staff and automatically distribute them between staff?
No. However, you can use the monthly summary report to determine how much in tips each staff member has earned, and will need to pay them out directly. To access this report, go to reports, and under business performance, click monthly summary. From here, you can see the tip earned per staff by using the staff filter, and clicking view report.
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Can I set tipping settings per location or staff member?
No, the tipping pre-sets will be reflected across all locations if you have more than one salon and across all staff if you have staff members.
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Is there a way to take tips with online payments?
No, tips can only be collected via Tap to Pay on iPhone in the checkout flow.
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Can I take surcharges on tips?
You are able to add surcharges onto the service, but there is no surcharge applied to the tip component.