How to use the customers absent since report

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Timely provides a powerful suite of client reports designed to help you understand your clientele and grow your business. From tracking new and returning clients to identifying a specific target audience for new marketing campaigns, these reports give you a comprehensive overview of your client base. In this article, you will learn how to use the customers absent since report.

The customer absent since report allows you to find which of your customers have not rebooked or do not have any upcoming appointments since a specific date. The report checks the booking history to help you identify which customers have dropped off your radar, and are prime candidates for marketing campaigns and/or tailored communication messages. When choosing the filters, only a single date can be chosen.

Step-by-step instructions

1 Go to reports and ensure you have the customers absent since report selected from the dropdown and then select the date range or specific, then under absent since.

2 To see your selections, click view report.

What do I need to know?

The data is grouped by the last staff member seen by the client. So if a client historically had appointments with multiple staff members, they will be grouped under the one they saw most recently.
You will be able to see the client's name and contact details as well as their last booking date.
The days absent is the number of days between the most recent booking and the current local date, the last service that was booked, and the status of the most recent booking, whether it was confirmed, pencilled in, no show or cancelled.
If selected, the total spend calculates the total amount they've spent on services up to the specified date.