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Frequently asked questions (FAQs): Legacy Packages

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Designed to help you maximise revenue and build client loyalty, packages allow you to bundle services and offer exclusive deals. Creating custom packages help you grow your business, and gain valuable insights into what your clients love. In this guide, you will see an overview of frequently asked questions regarding legacy packages. 

 

Important note: this article is focused on our legacy packages feature, and is different to our new updated packages. If you wish to start using packages in your business, see our help guide Frequently asked questions (FAQs): Timely Packages (New) for more information on what has changed.

 

 

Frequently asked questions (FAQs)

How does the legacy packages feature work?

Packages work similarly to a concession card, which allows customers to purchase services in bulk and redeem their visits against that package in the future. They are usually pre-paid at the time of issue and are redeemed when an appointment is marked as completed, or a class as attended, in the calendar.

You can track which appointments and classes a package is redeemed on and easily see how many visits a customer has left on their package and report on any outstanding visits or packages.

 

 

Can I still use my legacy packages alongside new packages?

If you've previously been using packages, there will be some changes to how you use packages in Timely:
 

A Your old package templates will still be visible in your account under setup > packages on the archived tab, but you will no longer be able to edit them. However, you will be able to delete them if you want to.

 

B You won't be able to create or sell any more of your old packages to your clients, though you will still be able to book clients in for old packages and redeem them. This will mean you'll naturally transition away from using the old packages as you sell new packages to your clients and redeem the old ones.

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