There are a few circumstances when Timely will trigger emails that are automatically sent to your account holder's email address. An example of this might be when a new online payment is received and an "A New Payment Has Been Received" email gets sent to the account holder.
If you would prefer for these emails to go somewhere else, the best thing to do is to set up some forwarding rules for your email account. This will automatically forward any emails with a certain Subject Line to go to a different email address. With the correct filters you can also ensure that these emails are removed from the account holder's inbox as well.
Below are the guides on setting these rules up for Gmail and Outlook. If you would like more assistance with a different email provider get in touch with us by submitting a Help Form at our Help Centre or contact your IT professional.
Gmail https://support.google.com/mail/answer/6579?hl=en
