How to charge Sustainable Salon fees – Timely

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If you are registered as a Sustainable Salon, then you may wish to charge an additional fee (or surcharge) to pass on the cost of those services to your clients. In Timely, a default Sustainable Salon fee product is added to your account, which is automatically added to appointments that you add to your calendar. This can manually be added or removed from sales, as desired.

In this guide, you will learn how to manage Sustainable Salon fees on your account, and apply the fee on both the Timely desktop website and iOS app.

What is Sustainable Salons?

Sustainable Salons provide a recycling service for salons to responsibly and sustainably dispose of their resources. This includes everything from paper and plastics, to hair and chemicals. There is a fixed month rate for this service, which is based on the number of clients you have seen over the last 12 months. Check out the Sustainable Salons website, for more information: http://sustainablesalons.org/.

How to enable Sustainable Salon fees on your Timely account

You will need to be registered as a Sustainable Salon to be able to use the collection fee in Timely. Once you have registered, Sustainable Salons will get in touch with us directly to confirm your registration.

Alternatively, the account holder can contact us directly to enable this in your account. We will then enable this from our end and send a confirmation to the account holder's email address. You can then begin to collect fees on appointment sales.

How to edit the default fee product

1 Head to setup from the main menu in your Timely account dashboard, and click products.

2 Search for the Sustainable Salon fee product in the search field provided.

3 Click edit next to the product. You can then adjust the SKU/handle, cost price, price, tax type or upload new photo.

4 When you are ready, click save to apply your changes.

How to apply the fee on the Timely desktop website

Only a single fee will be added to a sale, so adding further services won't add additional fees. Fees won't be automatically collected for online bookings, as there is no way for clients to opt-out of paying that fee online. This can manually be added to an online booking sale after it has been raised, if desired. To do this:

1 Raise the sale from the booking, as you would normally. The fee will automatically be added to the sale.

2 You can use the fields to adjust the price of the fee, if required, OR you can delete the fee, if appropriate by clicking the trash can icon > then delete to confirm.

How to apply the fee on the Timely iOS app

For sales raised via the iOS app, only sales raised via the raise sale button (from the booking) will have the fee added. For walk-in sales raised via the iOS app, you can manually add the fee to the sale, like you would any other product.

Timely note: fees won't be automatically collected for online bookings, as there is no way for clients to opt-out of paying that fee online. This can manually be added to an online booking sale after it has been raised.

How to manually add the fee to a sale

If you would like to add the fee to a product sale, or a sale for an online booking, this can be done manually:

1 Raise an invoice for a product sale, or edit the sale for the online booking.

2 Click product to add a product to the sale.

3 Search for the Sustainable salon fee in the field provided.

4 Click on the Sustainable salon fee in the suggestions to add it to the sale.

5 The fee will then be shown on the customer's invoice/receipt