Taking deposits or full payment for online bookings is a no brainer as it reduces no-shows and enforces respect from your customers. It also ensures that you're getting money for your time and makes it more likely that your clients will buy retail products on the day.
To accept online payments for bookings or invoices you need to have a payment gateway configured for your Timely account.
To set this up, head to Setup > TimelyPay from the main menu:
You will see the option to set up TimelyPay and the option to choose Other payment gateways if you are already using another payment provider.
Click the link and select the payment gateway you would like to use and click "Connect" to complete your connection details.
If your business is operating in the location where TimelyPay is not supported, to select a payment provider head to Setup > Payment providers from the main menu.
Each payment gateway has a slightly different setup process and details for each gateway provider are below. You will need to have an existing account with the payment gateway provider before you can connect it to Timely:
Important information
Each payment gateway will have their own fee structure for processing online payments. We recommend evaluating all options available in your country to find the model that suits your business.
Connect your payment gateway
TimelyPay
Setting up TimelyPay is easy, just follow the following steps or check out this detailed help guide:
- Go to 'Setup' then click 'TimelyPay', click the "Set up TimelyPay" button and follow the on-screen instructions.
- You will then be redirected back to the TimelyPay page.
- After your proof of identity and address documents are verified, you can start taking payments online from your clients.
- Set your default online booking payment terms if you haven't enabled them during setup.
- Add custom text to the payment screen.
- Enable requiring your clients' billing address on the payment screen.
- Once you have online payments coming through, your payouts will be deposited directly to your business' bank account every Monday. If daily or monthly payouts suit you better than weekly, you can change your payout schedule at any time.
TimelyPay is currently only available in Australia, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom. If you do not live in those countries and would like to use TimelyPay, get in touch with us by submitting a Help Form at our Help Centre to express your interest.
Authorize.Net
You will need two pieces of information to connect to the Authorize.Net gateway. These are an API Login ID and a Transaction Key. To retrieve these details follow the steps below.
Timely does not pass on customer address information to Authorize.net when customers book and pay online. You will need to disable your Address Verification Services (AVS) settings in Authorize.net to prevent any issues:
- Log into the Merchant Interface at https://account.authorize.net/.
- Click Account from the main toolbar and select Settings from the options.
- Click Address Verification Service in the Security Settings section.
- Uncheck all the box(es) next to the relevant AVS codes.
- Click Submit to update.
Due to the Strong Customer Authentication regulations, Authorize.Net is not available in Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
eWay
You need to enter your eWay Customer ID to connect to the eWay gateway.
You would have received your ID by email when you signed up to eWAY. It can also be on your eWAY invoice as 'Account Number'. If you still can’t find it, you will need to contact eWay support here.
Our integration with eWay is only supported for customers in the Asia Pacific region and we do not support eWay Rapid.
Windcave (formerly Payment Express)
Timely does not support the PxPay payment solution. This includes payments using 3Dsecure.
You will need to enter your PxPostUsername and PxPostPassword to connect to the Windcave gateway. These details will have been supplied to you by Windcave and will relate to the use of the PxPost Payment Solution.
If you are not sure what details you need to use please contact Windcave to confirm your details here.
Due to the Strong Customer Authentication regulations, Authorize.Net is not available in Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
PayPal
You can connect your PayPal Business or PayPal Premier account to Timely.
There are a number of settings that need to be in place in your PayPal account, to make sure that payments are successfully received in Timely.
- Sign up here for a Business account only (currently called PayPal Payments Standard).
- Connect your PayPal account to Timely.
- Set your online payment policies in Timely.
- Update your PayPal settings.
Our Getting started with PayPal guide steps you through that entire process in more detail.
Pin Payments
You need to provide the Live secret API key for your Pin Payments account. You can find this key on your Pin Payments account settings page.
You will have two types of API keys in your account so make sure to use the secret one as this is the key needed to create payments.
Due to the Strong Customer Authentication regulations, Authorize.Net is not available in Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
Stripe
To connect to your Stripe account:
- Click the " Setup Stripe" button and follow the on-screen prompts.
- Login to your Stripe account with your Stripe username and password.
- Once you are logged in, Authorise a connection between your Stripe and Timely accounts.
- You will then be redirected back to the Timely setup page.
Due to the Strong Customer Authentication regulations, Authorize.Net is not available in Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
Once your payment gateway is active, you will be able to edit its settings in the Setup -> Payment provider page.