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How to refund a Smartpay or Tyro payment

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Sometimes you will need to refund a customer's invoice, particularly if they return a product or don't go ahead with a booking that you've taken a deposit for. In this guide you'll learn how to issue a refund from your preferred device, that is not a computer. This can be an iPhone, iPad, or Android. 

 

 

Timely notes: 

  • To make sure you get the very best app experience, you'll need to have the latest version of iOS installed on your device.

  • It's not possible to refund invoice items for Customer credit, Gift vouchers, or Packages. 

 

 

How to refund a Smartpay or Tyro payment

If you have a Smartpay or Tyro terminal connected to your Timely account, then you will be able to automatically send refunds from Timely to the connected terminal:
 

1 When you get to the give refund step, select Smartpay or Tyro from the options.

 

2 This will send the refund amount to the connected terminal.

 

3 If using Tyro, you will also need to swipe the merchant card and enter the pin you set up for processing refunds.

 

4 You can then swipe/insert the customer's card on the terminal.

 

5 Once the refund has been processed, you'll see the refunded message in Timely. You can then click save and done to complete.

 

 

How to refund an online payment from a third party gateway

If you have a payment gateway connected to Timely then you will also need to refund the payment with the payment provider. See the guides below for more information on how to process a refund via your payment provider:
 

If you have TimelyPay as your payment gateway and chose TimelyPay as your refund payment type, your refund will automatically be applied to the payment on Stripe. Check out this help article for more information on TimelyPay refunds.

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