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How to book and redeem new packages in Timely iOS app

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Designed to help you maximise revenue and build client loyalty, packages allow you to bundle services and offer exclusive deals. Creating custom packages help you grow your business, and gain valuable insights into what your clients love. When a package is sold, the value is correctly tracked as a business liability. It's only recognised as revenue in your reports when a service is redeemed, giving you a true picture of your finances. In this guide, you will learn how to manage Timely packages (new) in the iOS app.

 

The Timely iOS app currently supports following new packages functionalities:

  • Booking & selling an appointment with a package service
  • Redeeming an appointment with a package service

 

 

Important note: this article is focused on our refreshed packages feature, and is different to legacy packages. See our help guide Frequently asked questions (FAQs): Legacy Packages for more information on what has changed.

 


How to book an appointment with a package service

Once you have issued a package to a client, you can then go ahead and book these in future appointments. To do this:

 

1 Start by arranging an appointment in your calendar as usual, and then click service from the create appointment screen. Here, all packages available for the specific client will be listed in the pop up under "available packages".

 

2 Select the required service for the appointment from the package and then save the appointment, then confirm the booking. An icon will be indicating that the appointment contains a packaged service.

 

 

How to redeem a package upon completing a booking

1 Start by clicking on the completed appointment and select checkout from the pop up.

 

2 You will be taken to the checkout screen with the package service added to the sale. The amount to be charged will be zero since it's a package service that's been paid for already.

 

3 From here, click checkout > complete and > done to proceed with the sale. The remaining services count under that package will also be displayed for your reference.

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