How to restore redemptions to a client's package

This article is for:

Build

Elevate

Innovate

Designed to help you maximise revenue and build client loyalty, packages allow you to bundle services and offer exclusive deals. Creating custom packages help you grow your business, and gain valuable insights into what your clients love. In this guide, you will learn how to restore redemptions to a client's package.

Timely note: once a package is issued to your client, its content will not be able to be altered, as this would be changing what was agreed upon during sale. This includes not being able to change the amount of services available. However, adjustments can be made when packages are accidentally issued or redeemed.

When a client's package is redeemed incorrectly, any incorrectly used redemptions can be restored to the original package by voiding the redemption or removing the redemption item from the invoice. To do this:

1 Navigate to the appointment in your calendar with the incorrect redemptions.

2 Press the invoice link to open the invoice. Alternatively, you can also find the invoice under the sales page.

3 Scroll down and press the void button on the bottom right to void all of the redemptions and restore them to their original package.

4 If there are other non-redemption items a part of the invoice that you do not wish to void, press the edit button instead to remove only the redemption items.

How to restore redemptions to a client's package

Related articles