Tiered pricing and service groups are a winning combination that can help you quickly schedule commonly combined services at the right price.
Setting up tiered pricing for a new or existing service group
When you set up tiered pricing for a service it will automatically be applied to any service groups that contain that service. The price at the checkout will vary depending on the tier of the team member who performs the service.
Overriding tiered prices
You have the option of overriding the tiered prices in a service group with a fixed price. This means that a fixed price will be applied for that particular service within the service group no matter who performing the service.
- Go to Setup > Services and click 'Edit' next to the service group you would like to update
- Click the 'Override Price' toggle next to the service that you would like to have a fixed price
- Enter a new fixed price to be charged for the service
- Click 'Save'
How a service group with tiered pricing works when booking an appointment online
When your clients visit your online booking page and select a service group to book as the first step, the range of total price of the service group will be shown to them. The below screen shot shows the price ranges when both services are set to have tiered pricing.
When they continue to the next step and select the staff, the price will change to a fixed total price based on the price defined for each service in the service group for the staff selected. The example below shows how the price will change to a fixed price once a senior stylist is selected.
If the client choose to go with 'no preference' as the staff option, the price will remain as a range and get fixed at the next step of the booking when they select an appointment time. An available staff will get assigned at this stage and the price will get fixed accordingly.
Adding or editing an appointment with a service group with tiered pricing
Tiered pricing can be applied when adding or editing appointments with service groups in the calendar using the web app and also the Timely iOS app.
Service groups with tiered pricing in web app calendar
When you select a service group to be included in an appointment, the service list will be displayed with options to select the staff to perform each service. When you select a staff for each service, the price set for that particular stylist will be applied and the total price will get updated accordingly. See screenshot below for adding an appointment with a service group containing two services.
For services within a service group with an override price, the price will stay the same when you change the stylist for the service.
However you still have the option to set totally different custom price instead of the tiered price or override price for each service when you add or edit an appointment.
Service groups with tiered pricing in the Timely iOS app
Tiered pricing for service groups is supported in the Timely iOS app calendar and checkout. This will enable you to add/edit appointments with service groups which will reflect the pricing tiers for services with tiered pricing. Also you will be able to checkout appointments with service groups containing tiered pricing services and the correct price will get charged from the customer.