As an Innovate customer, you will have access to our dedicated Support phone number where you can give us a call and get in touch with our team directly. The Support phone number is available within your Timely account, just have a look at the device you're using below.
Keep in mind you can also use our knowledge base at https://help.gettimely.com/ for answers to common questions, or you can get in touch with our team anytime via our Help Form.
Desktop and Tablet:
- Log in to your Timely account and look for the 📞 icon on the top navigation bar.
- Click on the 📞 icon to open the Resource Centre in the bottom right of the screen.
- Click on the "Talk to us" module, and this will display the Support phone numbers for each region.
Mobile:
- On your tablet or mobile device, log in to your Timely account and look for the 📞 icon on the top navigation bar.
- Click on the 📞 icon, and this will display the Support phone numbers for each region.
iOS App on iPad:
- While logged in to the Timely iOS app on an iPad, open the Settings menu in the app click on the "Settings" option along the bottom menu bar.
- Then scroll down and click the "Call Us" option. You'll be able to select the right number for your region, and call us directly.
iOS App on iPhone:
- While logged in to the Timely iOS app on your iPhone, click on the "More" option along the bottom menu bar.
- Then scroll down and click the "Call Us" option. You'll be able to select the right number for your region, and call us directly.
Please note that the Support phone line is available during normal business hours, the available hours and timezones are listed below for each region:
|
Australia |
9am - 5pm AEST |
|
New Zealand |
9am - 5pm NZST |
| United Kingdom |
9am - 5pm BST |
If you are having an urgent issue outside of business hours, you can leave us a message at our Help Form, and we will get back to you as soon as possible.