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Take payments with Tyro

  • Updated

Important note: Only available in Australia. The integration was deprecated on August 8, 2023 and is not available to new users. For a better customer experience, we recommend using one of the TimelyPay terminals. They will give you everything you need to get paid and control your cash flow, all in one platform.

 

In this guide we'll cover how to process payments from your Timely account via a Tyro terminal connected to your iPad/iPhone:

Note: To make sure you get the very best app experience, you'll need to have the latest version of IOS installed on your phone. 

  1. Process a payment with Tyro.
  2. Refund a Tyro payment.

Process a payment with Tyro

Now that you've connected Tyro, you will be able to select this as a payment type when raising a sale.

  1. Raise a sale as you would normally (Find out more).
  2. Tap Pay to open up the payment options: 

  3. Tap Tyro from the options: 
  4. You will see a screen that pops up with the total and prompts you to Swipe/Insert card: 
  5. The total will then be sent to your terminal, where you can process the payment using the client's card: 
  6. The payment will be shown as processing in Timely:
  7. Once the payment has been processed via Tyro, the sale will be shown as APPROVED in Timely: 
  8. If the payment fails to process, you will see a message on the Timely app:

Tap Cancel Transaction to stop a payment in process and return to the payments page. Tap YES to confirm and cancel: 

 

Refund a Tyro payment

If you need to refund a customer's payment at any point, that was processed via Tyro, this can be done on the Tyro terminal directly.

Enable refunds

Before you can process a refund, you will need to enable this on your terminal. The refund function is disabled by default for security reasons. 

This will require you to set a password, which must be used every time you want to process a refund.

  1. On the terminal, press the Menu button.
  2. When prompted, enter the admin password and press OK.
  3. Go to the Configuration menu (5).
  4. Select Refunds (2) from the options.
  5. Select Enable (1) from the options.
  6. Enter a password to be used for refunds.
  7. Press OK to apply.

Process a refund

  1. On the terminal, press the Menu button.
  2. Select Transactions (1) from the list.
  3. Select Refund (2) from the options.
  4. Complete the rest of the onscreen instructions to process the refund.

If the wrong password is used, the terminal will lock you out for a period of time. After 15 incorrect attempts, the terminal will be blocked and you will need to contact Tyro Customer Support directly.

Note: Integrated refunds are coming to Timely soon. This will allow you to process the refund within Timely as well. In the meantime, you will need to Delete the payment in Timely as well.

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