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How to set up terminal card surcharging on the Timely web app

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Surcharging is becoming a more common business practice, including within the beauty industry. Surcharging means you are passing on the card processing fees from the business to your client. It is usually only a small additional amount, but can add up to significant savings for the business over time. This is why Timely has built a surcharge feature!

In this article you will learn how to set up terminal card surcharging via the Timely web app. For more information on surcharging, see our help guide Frequently asked questions (FAQs): Surcharging. 

 

 

Important note: It is crucial to be aware of your local legislations, for example: On 28 July 2025, the New Zealand Government announced plans to ban payment surcharges. In anticipation of the ban taking effect and other upcoming changes in the payments system, there are resources available to support businesses. You can take a look at this article from the NZ Commerce Commission for more information.

 

 

How to turn on surcharging

Step-by-step instructions

1 Head to setup from the main menu in your Timely account dashboard, via the web app. Then navigate to the TimelyPay section.

 

2 Make sure to check that your terminal is connected to Timely by looking for a device connected to a location under the terminal management section.

 

3 Next, scroll down to the fees section where you will see the surcharge fees setting, from here select edit to expand the section.

 

4 Finally, choose the pass fee through to clients option, followed by the save button to enable surcharging. You will now see that surcharging has been enabled for your in-salon payments made through your TimelyPay terminal.

 

 

How to view surcharges in your reports

When using surcharges, the amounts shown in the following reports will be the total including surcharges (surcharge inclusive). The TimelyPay transaction history report also now includes an additional surcharges column and total, making it easy to see at a glance how much you’ve covered in surcharges!

  • Daily transaction summary report
  • Cash-up summary report
  • Cash-up report
  • Cash-up detail report
  • TimelyPay transaction history report

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