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How to remove a surcharge from a sale via the Timely web app

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Surcharging is becoming a more common business practice, including within the beauty industry. Surcharging means you are passing on the card processing fees from the business to your client. It is usually only a small additional amount, but can add up to significant savings for the business over time. This is why Timely has built a surcharge feature!

In this article you will learn how to remove a surcharge from a sale via the Timely web app. For more information on surcharging, see our help guide Frequently asked questions (FAQs): Surcharging. 

 

 

Important note: It is crucial to be aware of your local legislations, for example: On 28 July 2025, the New Zealand Government announced plans to ban payment surcharges. In anticipation of the ban taking effect and other upcoming changes in the payments system, there are resources available to support businesses. You can take a look at this article from the NZ Commerce Commission for more information.

 

 

How to remove a surcharge from a sale

Step-by-step instructions

If there is a situation where you would like to remove the surcharge from a sale and cover the fee (instead of passing it on to your client) then you will need to update this setting in the TimelyPay settings. To do this:

 

1 Head to setup from the main menu in your Timely account dashboard.

 

2 Click on the TimelyPay option from the dropdown menu, and scroll down to the fees section.

 

3 From here click the edit button in the pass through fees section.

 

4 Select the business covers the fee option. When you are ready, click save to apply your changes. Now your business will now have the surcharges feature switched off and will be covering the fees for any TimelyPay terminal transactions until the setting is updated again.

 

Timely tip: when you’re ready to switch the surcharges feature back on, repeat steps 1 and 2 then select the pass fee through to clients option, and then click save when you are ready to apply your changes. Now any TimelyPay terminal transactions will have the fee covered by the client

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