Overview
Starting July 5, 2024, our Shopify integration will move to legacy support.This change means that new customers won't be able to find or set up the Shopify integration, but existing customers will keep all their current functionality without any disruptions. This guide explains what this means for current and new customers, how to manage the integration, and where to find additional support.
Why the Change?
Shopify has introduced new requirements for their app store listings that would require significant investments from our team and take us away from our planned roadmap. To stay focused on initiatives that benefit all our customers, we’re limiting the Shopify integration to existing customers and moving the integration to legacy support.
Impact on Users
For existing users:
- If you have your Shopify toggled ON: You can keep using the Shopify integration just like before. Make sure you don’t turn it off, because after July 5, 2024, you won’t be able to turn it back on. If turned off, your Shopify data will no longer sync with Timely.
- If you have your Shopify toggled OFF: If you want to keep using Shopify with Timely, please toggle it ON before July 5, 2024. After July 5, 2024, if your toggle is OFF, we will remove Shopify from your account. It cannot be re-enabled and your Shopify data will no longer sync with Timely.
- No Disruption: Your current setup will remain functional and supported. All features, including product syncing and invoice management, will continue to work as before.
- Support: Our support team is here to help with any issues or questions related to the integration. Please contact our support team for help with troubleshooting.
For new users:
- No New Integrations: From July 5, 2024, Shopify will be removed from the Add-ons page, and new customers won’t be able to integrate Shopify with Timely.
Managing Your Shopify Integration
Turning Off the Integration
If you decide to stop using the Shopify integration:
- Navigate to: Setup > Add-Ons > scroll to “Shopify” > Configure
- Toggle Off: Switch the integration toggle to “Off.”
- Confirmation: A prompt will let you know that this action is permanent and can’t be reversed. Confirm your decision to disable the integration.
Note: Once turned off, the integration cannot be re-enabled. Your Shopify data will no longer sync with Timely.
Keeping the Integration Active
If your Shopify integration is currently active (toggle ON) and you want to keep it, you don’t need to do anything.Your integration will continue to work as usual. Make sure your Timely and Shopify accounts are in sync to avoid potential issues.
Troubleshooting
If you need to temporarily disable and re-enable Shopify, please reach out to our support team for assistance. After July 4th, you will no longer have the ability to toggle Shopify back on by yourself.
Getting Help
If you have any questions or need help with your Shopify integration, please contact our support team.
We’re here to make sure everything runs smoothly and appreciate your understanding as we make these changes.
FAQs
| Category | Question | Answer |
| Integration Status and Future Plans | Will the Shopify integration be sunsetted anytime soon, and should I start shopping around for other options? | No, we have no current plans to sunset the Shopify integration. You can continue using it without concern, and we will keep supporting it for existing users. There’s no need to look for alternative solutions at this time. |
| What alternative options are there for customers who want to sell online and integrate with Timely? | We currently don’t have alternatives to the Shopify integration, but we are actively exploring other options to enable businesses to sell products online and sync stock levels with Timely. Stay tuned for updates as we work on providing new solutions. | |
| Will you be building an integration with WooCommerce anytime soon? | No, we currently have no plans to build an integration with WooCommerce. However, we are continuously evaluating other integration options to enhance our services. | |
| Will you be building Timely’s own native platform for eCommerce? | No, we currently have no plans to build our native eCommerce platform. However, we are continuously evaluating other integration options to enhance our services. | |
| Transition and Support Details | Why is the Shopify integration being removed after being highly-requested? | Shopify's requirements are very complex and detailed, and given only a small proportion of our customers use the integration, we'd like to invest our time into other highly used / valuable features. Existing users will still have full support for the integration. |
| I thought Timely integrated with Shopify. Why can’t I find it on my Add-ons page anymore? | Effective July 4, 2024, the Shopify integration will move to legacy support. This just means that new users will not be able to find or set up the integration, but existing users will retain full functionality without disruption. | |
| How will this change affect support for the integration? | Our support for the Shopify integration remains unchanged for existing users who currently have the Shopify toggle ON. You will continue to receive assistance for any issues or questions. | |
| Data and Functionality Concerns | Will I lose my data if I keep the integration active? | No, keeping the integration active ensures that all your data remains intact and continues to sync between Timely and Shopify. |
| Can I re-enable the integration if I turn it off? | No, once the Shopify integration is turned off, it cannot be re-enabled. This action is permanent. | |
| I’m having trouble syncing my stock, should I still toggle my integration OFF to reset it? | No, toggling the integration OFF will remove Shopify from your Timely account. Please contact support for assistance with syncing issues. |