IMPORTANT:
Shopify integration with Timely was originally removed for all new customers from July 5th 2024.
From the 1st of April 2025 the integration between Timely and Shopify will be discontinued. This means that all current customers using this will no longer have any data syncing between the two.
Overview
Starting July 5, 2024, our Shopify integration will move to legacy support.This change means that new customers won't be able to find or set up the Shopify integration, but existing customers will keep all their current functionality without any disruptions. This guide explains what this means for current and new customers, how to manage the integration, and where to find additional support.
Why the Change?
Shopify has introduced new requirements for their app store listings that would require significant investments from our team and take us away from our planned roadmap. To stay focused on initiatives that benefit all our customers, we’re limiting the Shopify integration to existing customers and moving the integration to legacy support.
Impact on Users
For existing users:
- If you have your Shopify toggled ON: You can keep using the Shopify integration just like before. Make sure you don’t turn it off, because after July 5, 2024, you won’t be able to turn it back on. If turned off, your Shopify data will no longer sync with Timely.
- If you have your Shopify toggled OFF: If you want to keep using Shopify with Timely, please toggle it ON before July 5, 2024. After July 5, 2024, if your toggle is OFF, we will remove Shopify from your account. It cannot be re-enabled and your Shopify data will no longer sync with Timely.
- No Disruption: Your current setup will remain functional and supported. All features, including product syncing and invoice management, will continue to work as before.
- Support: Our support team is here to help with any issues or questions related to the integration. Please contact our support team for help with troubleshooting.
For new users:
- No New Integrations: From July 5, 2024, Shopify will be removed from the Add-ons page, and new customers won’t be able to integrate Shopify with Timely.
Managing Your Shopify Integration
Turning Off the Integration
If you decide to stop using the Shopify integration:
- Navigate to: Setup > Add-Ons > scroll to “Shopify” > Configure
- Toggle Off: Switch the integration toggle to “Off.”
- Confirmation: A prompt will let you know that this action is permanent and can’t be reversed. Confirm your decision to disable the integration.
Note: Once turned off, the integration cannot be re-enabled. Your Shopify data will no longer sync with Timely.
Keeping the Integration Active
If your Shopify integration is currently active (toggle ON) and you want to keep it, you don’t need to do anything. Your integration will continue to work as usual. Make sure your Timely and Shopify accounts are in sync to avoid potential issues.
Troubleshooting
If you need to temporarily disable and re-enable Shopify, please reach out to our support team for assistance. After July 4th, you will no longer have the ability to toggle Shopify back on by yourself.
Getting Help
If you have any questions or need help with your Shopify integration, please contact our support team.
We’re here to make sure everything runs smoothly and appreciate your understanding as we make these changes.
FAQs
| Category | Question | Answer |
| Integration Status and Future Plans | Will the Shopify integration be sunsetted anytime soon, and should I start shopping around for other options? | Yes, Shopify will be discontinued from 1 April 2025. There are other options available, however at this time we won't be offering an alternative integration. |
| What alternative options are there for customers who want to sell online and integrate with Timely? | We currently don’t have alternatives to the Shopify integration, but we are actively exploring other options to enable businesses to sell products online and sync stock levels with Timely. Stay tuned for updates as we work on providing new solutions. | |
| How will this change affect support for the integration? | We will no longer support the Shopify integration or the associated invoices and product levels. | |
| Will you be building an integration with WooCommerce anytime soon? | No, we currently have no plans to build an integration with WooCommerce. However, we are continuously evaluating other integration options to enhance our services. | |
| Will you be building Timely’s own native platform for eCommerce? | No, we currently have no plans to build our native eCommerce platform. However, we are continuously evaluating other integration options to enhance our services. | |
| Why is the Shopify integration being discontinued after being so highly-requested? | Shopify's requirements are very complex and detailed, and given only a small proportion of our customers use the integration, we'd like to invest our time into other highly used / valuable features. | |
| How will I keep my invoices in sync if I have an active integration with accounting software? (Xero, MYOB or Quickbooks)? | If you use Timely to sync invoices from Shopify to an accounting software like Xero or Quickbooks, you will need to ensure these invoices are imported to your accounting software via Shopify instead. | |
|
How can I keep track of my new products? |
New products will need to be created in both Timely and Shopify. They won't update and sync across if they are only updated in one and not the other. | |
| How will I be able to adjust my online stock quantitates when I sell something in Timely? | You can use the Stock Movement Report or the Product Sales Report in Timely to track sales and then manually update your stock levels in Shopify. | |
| How will I be able to adjust my Timely stock quantities when I sell something online? | You can check your inventory reports in Shopify and then manually update your stock levels in Timely using the Timely Stock app or by going to Setup > Products in your account. |