This article is for:
Your booking policies put you in control of how and when clients can book with you — whether it’s online, with specific team members, or during certain hours. Setting these up helps you manage your calendar while giving your clients a smooth and professional booking experience.
The below step-by-step guides walks you through everything you need to set up.
We’ve made it easy to follow — just work your way through each section below and customise the settings that matter most to your business
Key Sections to Explore
1 Set your online booking preferences
Decide how customers interact with your online booking page – what they see, what options they have, and how they move through the booking process.
2 Choose your online booking time policies
Control how far in advance customers can book, how much notice you need, and add any buffer time between appointments.
3 Adjust staff booking preferences
Choose which staff are available online, for what services, and in which locations. This helps you keep control of your team's time and availability.
4 Set the initial status for online bookings
Choose whether new online bookings come through as confirmed, pencilled-in, or pending approval.