Skip to main content
Share Feedback gettimely.com

How to enable two-factor authentication (2FA)

  • Updated

 

Two-factor authentication (2FA) is an additional layer of security you can add to your Timely account to ensure both business and client information remains secure from compromise. This is an integral part of running a successful business. In this article, you will learn how to enable 2FA. For more information, see our help guide Introduction: Two-factor authentication (2FA).

 

Important note: we’re rolling out MFA to Timely users in stages. If you’re already using SMS 2FA, you can continue using this for now. Keep an eye out for further updates as we continue rolling this out. For more information, see our guide Multi-factor authentication (MFA) in Timely.

 


Step by step instructions

1 Head to account from the main menu in your Timely account dashboard, and click on staff access.

 

2 Click manage in the two-factor authentication section, and then setup now to begin setting up two-factor authentication for your business.

 

3 Enter the mobile number you want to be associated with your 2FA setup. You will receive verification codes on this phone when you log in to Timely.

 

4 When you have entered your mobile number, you will automatically be sent a secure 6-digit code. Enter this code to verify your mobile number.

 

5 Next, add in a recovery email which Timely's customer support team may use to send recovery codes to, or additionally as another way to verify your identity. Then click continue.

 

Timely note: for security reasons, your recovery email will need to be a different email address than the email linked to your Timely account. This should not be a staff member’s email address. You will need access to this email at all times. 

 

6 Click finish, once setup has been completed you will see a confirmation screen saying your two-factor authentication has been successfully set up and verified.

 

 

Timely notes: 

  • Please note, the 2FA feature is not available in Singapore.
     
  • For the best experience, please make sure you are using the latest iOS version, and have updated the Timely iOS app. 
     
  • If you or your staff member are overseas and therefore not receiving the SMS 2FA code, you can still log in by using your recovery codes provided instead.

 

Related articles