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To keep your account, and client data secure, Timely runs additional security checks when you log in to your account. If anything looks suspicious, our systems will prompt a verification step to ensure only authenticated individuals are accessing your account. In this article, you will learn the answers to frequently asked questions regarding verification codes. For more information, see our help guide How Timely protects your account from unauthorised logins.
Timely note: you may be asked to enter a 6-digit verification code if your login details look different to what they normally are. This could be when you're logging in from a new device, location or browser.
Frequently asked questions (FAQs)
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Where will my verification code be sent?
Your code will be sent to the Timely email address you used to log in with.
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Does my verification code expire? How quickly will I have to enter it in?
Your code will expire in 30 minutes. Please enter it into Timely to verify your account before it expires.
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What if I don't receive my verification code or I can’t access my emails to get the code?
If you have not received a code, feel free to try logging in again to resend the email. If you don’t receive the email or can't access your emails, you will need to get in touch with our friendly support team.
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I received a verification email, but I wasn't trying to log in. What does this mean?
This email means our security system is working correctly to protect your account. It has detected a login attempt from an unrecognised device or location and successfully blocked it. While Timely has kept your account safe, we strongly recommend you reset your password and enable 2FA as a precaution.
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Can I log in without needing to enter a code if I use the web browser on my phone?
You may be asked to enter a verification code on any new device or browser, including your phone, to ensure that it is a trusted device.
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If I have 2FA enabled, why am I being asked for another code?
SMS two-factor authentication (2FA) is designed to confirm that it is really you logging in. Sometimes, when we notice a sign-in from a new device, location, or something that looks unusual, we will ask you to complete an additional quick check.
This extra step helps ensure that even if someone had your password and 2FA code, they still could not access your account without also confirming it’s really you on a trusted device. In these cases, you may be asked for both:
- Your SMS 2FA code (to prove it is you)
- A verification code sent to your email